Unfortunately accidents happen, but we are here to help!

To ensure that your claim is settled quickly and efficiently, please follow our simple instructions below.

Call our Claims Helpline on 0870 166 6506
Open 24 hours a day, 365 days a year.

Select option 1 for windscreen only claims.
Select option 2 to report a new accident, theft or fire claim.
Select option 3 to discuss an existing accident, theft or fire claim.

Please make sure that you have the following to hand before calling:

• Your policy documents
• Crime reference number (if applicable)

Send any claims correspondence to:

Markerstudy Claims Department
PO Box No 420,
Tunbridge Wells,
Kent TN2 9LT

For advice on what steps to take in the event of an accident please click here for our ‘Accident Checklist’. We recommend that you print this document and keep it in your car in case you are involved in an accident.

 

Your questions answered

When should I report an accident?

Always report any accident or incident that may lead to a claim immediately; whether you were at fault or not and especially where loss, damage or injury has been caused to anyone else or their property. You should do this even if there was no loss or damage to your own vehicle, as failure to do so may affect our ability to deal with any claim made against you or another party.

Who will repair my car?

We use a nationwide network of approved garages who have been selected for their excellent customer service and quality repairs.

Our network of approved garages;

• Arrange for your damaged car to be collected.
• Provide a courtesy car for your use whilst your car is being repaired.
• Repair your car and re-deliver it to you.
• Guarantee all repair work for 5 years.

Will I get a courtesy car?

If one of our approved garages is chosen to repair the vehicle, a courtesy car will be provided. The courtesy car (a small family saloon or similar) will be provided free of charge for the duration of the repairs.

Please note, a courtesy car is NOT available if;

• Your car has been stolen and has not been recovered.
• Your car has been damaged beyond economical repair.
• Your car was damaged whilst your policy was extended for use abroad.
• Your car has been imported.
• Your car is used for commercial travelling, driving instruction or public or private hire.

What is ‘policy excess'?

Policy excess is the first part of any claim made that you are required to pay. Your excess may vary depending on the type of claim or who was driving your car when an accident occurred (please check your policy schedule for the amount applicable).

What is ‘total loss'?

If the cost of the repairs to your car exceeds the market value of your car, then it may be classed as being damaged beyond economical repair (or a total loss).

What is the ‘market value' of my car?

The market value is the cost of replacing your car with one of a similar specification, age, condition and mileage.