Our new claim report line is open 24 hours a day, 365 days a year.

Need to make a claim?

Windscreen only claim: 0870 166 6506 Option 1
Accident, Theft or Fire claim: 0870 166 6506 Option 1

The address to refer any claims correspondence to is:
Markerstudy Claims Department
PO Box No 420,
Tunbridge Wells,
Kent TN2 9LT


What do I need to do after an accident? Check our “What to do after an accident form” by clicking here or note the following:

In the event of an accident, the following actions are required by law:
You must stop – it is a serious offence not to do so
You must give your name and address to anyone involved in the incident, together with details of your car and the insurer
If you are unable to notify the police at the scene of the accident, you must report it to them as soon as possible, and in any case within 24 hours
You must show your Certificate of Motor Insurance to the police if they need to see it.
Who will repair my car?
We utilise a nationwide network of approved garages who have been selected because of their excellent customer service and quality repairs.

The approved repairer network:
Arrange for your damaged car to be collected;
Leave a courtesy car for your use whilst your car is being repaired;
Repair your car and redeliver it to you;
Guarantee all repair work for 5 years.

Will I get a courtesy car?
If one of the approved garages is chosen to repair the vehicle, a courtesy car will be provided. The courtesy car (a small family saloon or similar) will be provided free of charge for the duration of the repairs.

Please note, a courtesy car is NOT available IF;

Your car has been stolen and has not been recovered, or
Your car has been damaged beyond economical repair, or
Your car was damaged whilst your policy was extended for use abroad, or
Your car has been imported, or
Your car is used for commercial travelling, driving instruction or public or private hire.

What is ‘policy excess'?
Policy excess is the first part of any claim made that you are required to pay. Your excess may vary depending on the type of claim or who was driving your car when an accident occurred (please check your policy schedule for the amount applicable).

What is ‘total loss'?
If the cost of the repairs to your car exceeds the market value of your car, then it may be classed as being damaged beyond economical repair (or a total loss).

What is the ‘market value' of my car?
The market value is the cost of replacing your car with one of a similar specification, age, condition and mileage.