Already well-known for its commitment to Total Customer Satisfaction, Auto Windscreens has now gained the ISO 9001:2008 quality management systems accreditation from the British Standards Institution (BSI).
The standard recognises companies that consistently deliver products that meet customer and regulatory requirements and which have implemented systems and procedures to continuously monitor and improve service.
All business processes in every department at Auto Windscreens were reviewed to ensure procedures complied with the Quality Management System manual. BSI conducted a three-stage audit programme at the Chesterfield Head office and in the 21 fitting centres, and it took eight months to achieve the full accreditation.
Mark Foster, Auto Windscreens Service Delivery Director (pictured right with Mark Oldfield, Quality and Auditing Officer), said: “There’s no doubt we’re setting the standard for exceptional customer service in the industry. Gaining this accreditation doesn’t only help us to manage our business effectively, it also shows our customers that we believe in consistently high quality products and service, and investing in effective systems and in exceptional people.”
For more information about Auto Windscreens, call 0800 999 5000 or visit www.autowindscreens.co.uk.
Note to Editors
About Auto Windscreens
Auto Windscreens is owned by Trifords Limited, part of the Markerstudy Group. It is a leading automotive glazing company, serving customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centres and backed by a fleet of mobile service units, Auto Windscreens is an expert in windscreen repair
and automotive glass replacement. The company head office and dedicated contact centre is based in Chesterfield.
For further information, contact:
Group PR Executive, Markerstudy Group
T: 0844 854 8713