Auto Windscreens is celebrating after its call centre was ranked second in the UK at the Top 50 Call Centres for Customer Service gala dinner last night (Wednesday). The company was also named ‘Best Newcomer’ and ‘Best Service Provider’ at the event, which was held at the Grosvenor House Hotel in London.

The Top 50 Call Centres for Customer Service initiative is in partnership with GfK Mystery Shopping, one of the UK’s leading independent market research organisations. Now in its fourth year, its goal is to help call centres measure themselves against what the public considers to be a good calling experience and to create one benchmark for customer service excellence.

Auto Windscreens is one of the UK’s best known automotive glass repair and replacement companies and 49 employees are based at its call centre in Chesterfield, Derbyshire. Auto Windscreens was assessed by GfK Mystery Shopping over a three month period, on its response to more than 100 ‘customer’ emails and in excess of 200 phone calls.

Contact Centre Manager, Claire Church, said: “This excellent result is testament to every member of our call centre team, who are always ready to go the extra mile for our customers. Auto Windscreens’ focus is Total Customer Satisfaction and this accolade shows that’s just what we are achieving.”

For more information about Auto Windscreens, visit www.autowindscreens.co.uk or call 0800 999 5000.

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Notes to Editors:

About Auto Windscreens

We are a leading automotive glazing company with over 40 years’ experience; servicing customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centers and backed by a fleet of mobile service units, we are experts in windscreen repair and automotive glass replacement. Our Head Office is in Chesterfield, where our dedicated contact centre is also located. We are committed to achieving the highest standard of work alongside focussing on our core business objectives founded on total customer satisfaction.

For further information, contact:
Lizzy Crofts
Marketing & PR Executive, Markerstudy Group
E: lcrofts@markerstudy.com
T: 0844 854 8713
W: www.autowindscreens.co.uk

Tonbridge Coachworks Vehicle Repair Group has acquired Bodywork Solihull.

Markerstudy Group, who acquired Tonbridge Coachworks in June, has ambitious plans for the bodyshop arm of the business, with the intention of further expansion across the country.

With three successful businesses based in the south east of England, Tonbridge Coachworks has an innovative approach, and is on course to establish themselves as an industry leader.

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Notes to Editors:

The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support.

The following brands operate within the Markerstudy Retail Division: The Insurance Factory, Insurance Factory.com, Insurance Shop, Insurance Factory Commercial, Mobilers and Caterer’s Club, all of which offer value and choice to a wide range of customers.

Wessex Finance, a sub-prime lending and premium finance facility is also an integral part of the Markerstudy Group.

The Markerstudy Group also encompasses Auto Windscreens, which joined the Group in February 2011, and Tonbridge Coachworks Vehicle Repair Group (incorporating Tonbridge Coachworks, European Automotive Solutions and Canterbury Accident Repair Specialist) acquired in June 2011.

For further information, contact:
Lizzie Smith-Foreman
Head of Group Marketing and Communications
Markerstudy Group

Tel: 0844 854 8714
Email: lsmith-foreman@markerstudy.com
www.markerstudy.com

After only six months under its new ownership, Auto Windscreens has been appointed by the Admiral Group as a preferred supplier of automotive glazing.

“This is a major step forward for the business,” said Managing Director Nigel Davies. “To secure such a prestigious contract has been a huge boost for Auto Windscreens”.

Lorna Connelly, Deputy Claims Manager for Admiral, added: “We are delighted with the appointment of Auto Windscreens, who have demonstrated a solid business platform combined with excellent service levels. I’m sure the partnership will be a success for both companies”.

Trifords Limited acquired the Auto Windscreens brand in February this year and has since transformed the company, attracting many clients with its unique service management system and focus on customer service.

“Every customer is offered a satisfaction survey at the point of sale via our handheld PDA devices, so the levels of monitoring are unrivalled,” said Davies. “This does set us apart from the rest of the industry”.

Notes to Editors:

About Auto Windscreens

We are a leading automotive glazing company with over 40 years’ experience; servicing customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centers and backed by a fleet of mobile service units, we are experts in windscreen repair and automotive glass replacement. Our Head Office is in Chesterfield, where our dedicated contact centre is also located. We are committed to achieving the highest standard of work alongside focussing on our core business objectives founded on total customer satisfaction.

For further information, contact:
Lizzy Crofts
Marketing & PR Executive, Markerstudy Group
E: lcrofts@markerstudy.com
T: 0844 854 8713
W: www.autowindscreens.co.uk

Auto Windscreens, one of the UK’s best known automotive glass repair and replacement companies, is launching a new dedicated offering for bodyshops and crash repair centres.

Acquired from the administrators in February by Trifords, part of the Markerstudy Group, Auto Windscreens has ambitious plans to grow its network from 21 to 35 sites within two years.

The company has appointed Andy Oldroyd as National Bodyshop Sales Manager, to oversee the service, which is tailored to the requirements of the crash repair sector and includes PAS 125 qualified technicians and direct relationships with local management. Andy joins Auto Windscreens from FMG Support and has 17 years experience in the motor industry.

Andy said: “I am delighted to be joining Auto Windscreens at such an exciting time in its evolution. The company is truly customer focussed and has a huge potential for growth, not only in the bodyshop sector but across the whole automotive glazing market.”

To contact Andy Oldroyd call on 07703 682449 or email aoldroyd@autowindscreens.co.uk. For more information about Auto Windscreens, visit www.autowindscreens.co.uk or call 0800 999 5000.

Notes to Editors:

About Auto Windscreens

We are a leading automotive glazing company with over 40 years’ experience; servicing customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centers and backed by a fleet of mobile service units, we are experts in windscreen repair and automotive glass replacement. Our Head Office is in Chesterfield, where our dedicated contact centre is also located. We are committed to achieving the highest standard of work alongside focussing on our core business objectives founded on total customer satisfaction.

For further information, contact:
Lizzy Crofts
Marketing & PR Executive, Markerstudy Group
E: lcrofts@markerstudy.com
T: 0844 854 8713
W: www.autowindscreens.co.uk

Markerstudy Group has appointed Mark Taylor to the role of Group Commercial Director. Mark joins the group with strong credentials, following a career spanning 16 years’ in the retail and leisure sector.

Mark’s career commenced when he set-up his own PR agency at the age of 18. He then moved into the hotel sector, helping to create the Corus hotel brand. Hilton Hotels followed, and Mark became their youngest Regional Marketing Director, developing partnerships with British Airways, House of Fraser and Virgin Trains. He was then head-hunted to become the Marketing Director of the Swallow brand, growing their internet business from £2m to £6m in 12 months. Virgin Active became his next conquest, where he helped improve their membership sales before switching to drive the commercial activities of Nationwide Autocentre. Mark was then appointed in his second private equity venture with Esporta Health Clubs.

Mark will report to the Board of Directors at Markerstudy Group, with a project-specific focus to enhance sales, strategy and structure.

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Notes to Editors:
The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support.

The following brands operate within the Markerstudy Retail Division: The Insurance Factory, Insurance Factory.com, Insurance Shop, Insurance Factory Commercial, Mobilers and Caterer’s Club, all of which offer value and choice to a wide range of customers.

Wessex Finance, a sub-prime lending and premium finance facility is also an integral part of the Markerstudy Group.

The Markerstudy Group also encompasses Auto Windscreens, which joined the Group in February 2011, and Tonbridge Coachworks Vehicle Repair Group (which incorporates Tonbridge Coachworks, European Automotive Solutions and Canterbury Accident Repair Specialist) acquired in June 2011.

For further information, contact:
Lizzie Smith-Foreman
Head of Group Marketing and Communications
Markerstudy Group

Tel: 0844 854 8714
Email: lsmith-foreman@markerstudy.com
www.markerstudy.com