Auto Windscreens is celebrating after its call centre was ranked second in the UK at the Top 50 Call Centres for Customer Service gala dinner last night (Wednesday). The company was also named ‘Best Newcomer’ and ‘Best Service Provider’ at the event, which was held at the Grosvenor House Hotel in London.
The Top 50 Call Centres for Customer Service initiative is in partnership with GfK Mystery Shopping, one of the UK’s leading independent market research organisations. Now in its fourth year, its goal is to help call centres measure themselves against what the public considers to be a good calling experience and to create one benchmark for customer service excellence.
Auto Windscreens is one of the UK’s best known automotive glass repair and replacement companies and 49 employees are based at its call centre in Chesterfield, Derbyshire. Auto Windscreens was assessed by GfK Mystery Shopping over a three month period, on its response to more than 100 ‘customer’ emails and in excess of 200 phone calls.
Contact Centre Manager, Claire Church, said: “This excellent result is testament to every member of our call centre team, who are always ready to go the extra mile for our customers. Auto Windscreens’ focus is Total Customer Satisfaction and this accolade shows that’s just what we are achieving.”
For more information about Auto Windscreens, visit www.autowindscreens.co.uk or call 0800 999 5000.
Notes to Editors:
About Auto Windscreens
We are a leading automotive glazing company with over 40 years’ experience; servicing customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centers and backed by a fleet of mobile service units, we are experts in windscreen repair
and automotive glass replacement
. Our Head Office is in Chesterfield, where our dedicated contact centre is also located. We are committed to achieving the highest standard of work alongside focussing on our core business objectives founded on total customer satisfaction.
For further information, contact:
Marketing & PR Executive, Markerstudy Group
T: 0844 854 8713