The latest in a string of contracts won by Auto Windscreens in 2011, is from fleet management company CBVC Vehicle Management.

Based in Burton-on-Trent, CBVC Vehicle Management is a complete fleet partner for companies with between five to 1,000 cars or light commercial vans. Its services include vehicle purchase, disposal, finance and day to day administration. It manages more than 2,000 vehicles for clients in all sectors, including facilities and IT, engineering and manufacturing.

Automotive glazing repair and replacement specialist Auto Windscreens will supply all glass required by the company under the year-long agreement.

Craig Watson, Head of Fleet Management at CBVC, said: “Auto Windscreens is clearly different - we were very impressed by the service it delivers. Auto Windscreens’ commitment to customer satisfaction is very much in line with our ethos here at CBVC. The customer management information reports it generates for us help ensure our clients continue to be well looked after.”

Joy Cooper, Sales Director at Auto Windscreens, commented: “The fleet management market is an important one for our business and an area in which we’ve been particularly successful this year. We’re keen on building on this in 2012 with our customer service and competitive pricing, which, much like our glass, is both faultless and transparent!”

For more information about Auto Windscreens, visit www.autowindscreens.co.uk or call 0800 999 5000.

-Ends-

About Auto Windscreens

We are a leading automotive glazing company with over 40 years’ experience; servicing
customers throughout the UK and across all sectors from managed fleet to insurance. With a
nationwide network of fitting centers and backed by a fleet of mobile service units, we are
experts in
windscreen repair and automotive glass replacement. Our Head Office is in Chesterfield, where
our dedicated contact centre is also located. We are committed to achieving the highest
standard of work alongside focussing on our core business objectives founded on total customer
satisfaction.

For further information, contact:
Lizzy Crofts
Marketing & PR Executive, Markerstudy Group
E: lcrofts@markerstudy.com
T: 0844 854 8713
W: www.autowindscreens.co.uk

Pendragon Contracts, the contract hire division of Europe’s largest motor group Pendragon PLC, is awarding its sole glass supplier agreement to Auto Windscreens, one of the UK’s best known automotive glass repair and replacement companies. The contract aligns the strong customer service ethos of Auto Windscreens with the leasing company’s own flexible, tailored, customer oriented approach, ensuring clients receive a rapid, local and convenient service.

The agreement is also supported by Auto Windscreens’ bespoke management information system, which is based on obtaining continuous customer feedback, providing a high level of quality control.

John Wardle, operations director for Pendragon Contracts, says: “We were impressed by Auto Windscreens’ approach to service delivery. The company demonstrated the highest levels of customer care, which was effectively monitored through its CSI programme.”

Joy Cooper, sales director at Auto Windscreens, comments: “We’re proud to be in partnership with Pendragon Contracts. We look forward to providing what is expected of us - total customer satisfaction.”

For more information about Auto Windscreens’ offer to fleet managers, call 01246 223228 or visit
www.autowindscreens.co.uk. For leasing requirements call Pendragon Contracts on 01332 267367 or visit www.pendragon-contracts.co.uk.


-Ends-

About Auto Windscreens

We are a leading automotive glazing company with over 40 years’ experience; servicing customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centers and backed by a fleet of mobile service units, we are experts in
windscreen repair and automotive glass replacement. Our Head Office is in Chesterfield, where
our dedicated contact centre is also located. We are committed to achieving the highest standard of work alongside focussing on our core business objectives founded on total customer satisfaction.

For further information, contact:
Lizzy Crofts
Marketing & PR Executive, Markerstudy Group
E: lcrofts@markerstudy.com
T: 0844 854 8713
W:www.autowindscreens.co.uk

About Pendragon Contracts
Pendragon Contracts is a major FN50 leasing company and is part of Pendragon PLC, the largest automotive dealer group in Europe, with more than 250 outlets. Pendragon Contracts employs a team of 70 staff and manages around 14,500 vehicles.

For further information on Pendragon Contracts, contact:
Lynda Heath or Jinal Patel
Ash Communications
E: lynda@ashcommunications.com
T: 020 7831 1954
W:www.pendragon-contracts.co.uk

Markerstudy Group, known primarily for insurance, has shown that the other strings to its bow are being lubricated, and liberally.

They have, in the last few days, completed the acquisition of E J Markham & Son, thought to be the oldest pawnbrokers in Essex. The Colchester-centre shop joins the retail division of the Group, alongside Wessex Jewellers and Pawnbrokers.

With five locations throughout the south east, Managing Director of the pawnbroking and jewellery arm, Mark Taylor, confirmed that the E J Markham & Son business will be expanding, with two new members of staff recruited to focus on high-end watches and jewellery.

Group CEO of Markerstudy Group, Kevin Spencer, commented at recent employee roadshows that he anticipates continued organic and acquisitive growth in all areas of the business in 2012.

-Ends –


Notes to Editors:

The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support.

The following brands operate within the Markerstudy Retail Division: The Insurance Factory, Insurance Factory.com, Insurance Shop, Insurance Factory Commercial, Mobilers and Caterer’s Club, all of which offer value and choice to a wide range of customers.

Wessex Finance, a sub-prime lending and premium finance facility is also an integral part of the Markerstudy Group.

The Markerstudy Group also encompasses Auto Windscreens, which joined the Group in February 2011, and Tonbridge Coachworks Vehicle Repair Group (incorporating Tonbridge Coachworks, European Automotive Solutions and Canterbury Accident Repair Specialist) acquired in June 2011.

For further information, contact:
Lizzie Smith-Foreman
Head of Group Marketing and Communications
Markerstudy Group

Tel: 0844 854 8714
Email: lsmith-foreman@markerstudy.com
www.markerstudy.com

Auto Windscreens has had a particularly successful second and third quarter of the year, having won business from several insurers - the latest being Windscreen Insurance Services Limited (WISL) and Gladiator, the Admiral Group’s commercial vehicle insurance broker.

Both businesses have taken on Auto Windscreens as their preferred glazing supplier. WISL is a third party, fire and theft insurer, offering bolt-on products to brokers and is underwritten by Markerstudy Insurance Company Limited. Gladiator provides van, haulage, courier, car and public and employers liability insurance for trades people and compares more than 35 different schemes (several of which are exclusive to Gladiator) to find customers the most competitive price. Auto Windscreens will deal with claims from all third party, fire and theft customers.

Mark Stafford, Managing Director of WISL, said: “We were attracted by Auto Windscreen’s commitment to good service. The satisfaction surveys offered after each repair or replacement job gives us unrivalled levels of monitoring and helps to ensure our customers are well looked after.”

Steve Taylor at Gladiator, said: “Our customers are busy trades people and are reliant on their vehicles. If they develop an issue with their windscreen, they want it fixed as quickly and efficiently as possible to get their business back on the road. Auto Windscreens gives our customers the excellent service they expect and we enjoy a fantastic working relationship with the company.”

Managing Director of Auto Windscreens, Nigel Davies, said: “We’re very proud to have won the contract to supply WISL’s and Gladiator’s customers. The WISL contract generates around 1,500 glass claims for us each year. We’re pleased to be able to offer our 24 hour mobile call out windscreen repair and replacement service to Gladiators’ clients – many of whom work outside of normal hours. We see ourselves as an extension of both businesses – a link in the chain to provide total satisfaction.”

For more information about Auto Windscreens, visit www.autowindscreens.co.uk or call 0800 999 5000.

-Ends-

About Auto Windscreens

We are a leading automotive glazing company with over 40 years’ experience; servicing customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centers and backed by a fleet of mobile service units, we are experts in windscreen repair and automotive glass replacement. Our Head Office is in Chesterfield, where our dedicated contact centre is also located. We are committed to achieving the highest standard of work alongside focussing on our core business objectives founded on total customer satisfaction.

For further information, contact:
Lizzy Crofts
Marketing & PR Executive, Markerstudy Group
E: lcrofts@markerstudy.com
T: 0844 854 8713
W: www.autowindscreens.co.uk

Inchcape Fleet Solutions, one of the country’s leading fleet management and lease companies, has welcomed Auto Windscreens onto its panel of glass suppliers.

Inchcape Fleet Solutions is an independent international automotive distributor and manages around 50,000 vehicles. Its services include accident management, fleet maintenance and contract hire.

Inchcape Fleet Solutions Commercial Manager, Peter Eldridge, said: “We always look long and hard to find suppliers that can help us deliver unbeatable customer care. During a trial period, Auto Windscreens demonstrated it could offer a faultless service, so we had no hesitation in offering the company a contract to work with us. In addition, Auto Windscreens’ operational systems provide us with management information and performance reporting that is not available anywhere else.”

Joy Cooper, Sales Director at Auto Windscreens, commented: “We are thrilled to be on board with such a prestigious brand as Inchcape Fleet Solutions. We look forward to working with the business and adding value for its customers.”

For more information about Auto Windscreens, visit www.autowindscreens.co.uk or call 0800 999 5000.

-Ends-

About Auto Windscreens

We are a leading automotive glazing company with over 40 years’ experience; servicing customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centers and backed by a fleet of mobile service units, we are experts in windscreen repair and automotive glass replacement. Our Head Office is in Chesterfield, where our dedicated contact centre is also located. We are committed to achieving the highest standard of work alongside focussing on our core business objectives founded on total customer satisfaction.

For further information, contact:
Lizzy Crofts
Marketing & PR Executive, Markerstudy Group
E: lcrofts@markerstudy.com
T: 0844 854 8713
W: www.autowindscreens.co.uk

With reports of a possible return of La Niña, a climate phenomenon which is linked to extreme weather events, Auto Windscreens is advising all UK motorists to prepare for an expected cold snap.

According to Auto Windscreens’ Innovation and Training Manager, Chris Bonsall, following simple advice through the winter months could save money and avoid costly repairs. Chris has worked in the industry for nearly 40 years and advises where drivers park their cars can have a bearing on whether they are affected by ice and snow.

Chris advises: “Whenever possible, always park your vehicle in a garage overnight, next to a building or even between other cars to give it some protection from the elements. If your vehicle is covered in snow, remove it all, not just from your windscreen, as built-up snow on roofs and bonnets can slide off and obstruct your view.”

The correct care of glass in vehicles can save time in the longer term and prevent damage. Chris adds: “Clean glass, lights and mirrors regularly as grit and salt can make them dirty very quickly. Ideally, when leaving your car, protect glass with a special removable cover, but if you do need to remove ice, never pour boiling water on it, which could cause it to crack or explode.”

Chris’ list of winter ‘must-have’ equipment is simple and inexpensive - de-icer and an ice scraper: “Use a good quality de-icer – have two cans handy in case you run out - and a proper ice-scraper - as CD cases and other makeshift scrapers can scratch. Clear all glass and mirrors of frost and snow - never make ‘portholes’.
Ensure side windows are free of frost at the edges of the felt or rubber runners to prevent damage to the opening mechanism.”

Chris believes all motorists should give their vehicles regular winter ‘health checks’ in cold weather: “Check your wiper blades for wear and don’t pull them off an icy windscreen, as the rubber on the blade will tear. Ensure you top up with anti-freeze screen wash daily and don’t be tempted to use washing-up liquid in place of anti-freeze, particularly in cold weather. And finally - check your windscreen for damage - if you see any chips or cracks get specialist advice as soon as possible from Auto Windscreens.”
For more information about Auto Windscreens, visit www.autowindscreens.co.uk or call 0800 999 5000.

-Ends-

About Auto Windscreens

We are a leading automotive glazing company with over 40 years’ experience; servicing customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centers and backed by a fleet of mobile service units, we are experts in windscreen repair and automotive glass replacement. Our Head Office is in Chesterfield, where our dedicated contact centre is also located. We are committed to achieving the highest standard of work alongside focussing on our core business objectives founded on total customer satisfaction.

For further information, contact:
Lizzy Crofts
Marketing & PR Executive, Markerstudy Group
E: lcrofts@markerstudy.com
T: 0844 854 8713
W: www.autowindscreens.co.uk

Auto Windscreens is celebrating after its call centre was ranked second in the UK at the Top 50 Call Centres for Customer Service gala dinner last night (Wednesday). The company was also named ‘Best Newcomer’ and ‘Best Service Provider’ at the event, which was held at the Grosvenor House Hotel in London.

The Top 50 Call Centres for Customer Service initiative is in partnership with GfK Mystery Shopping, one of the UK’s leading independent market research organisations. Now in its fourth year, its goal is to help call centres measure themselves against what the public considers to be a good calling experience and to create one benchmark for customer service excellence.

Auto Windscreens is one of the UK’s best known automotive glass repair and replacement companies and 49 employees are based at its call centre in Chesterfield, Derbyshire. Auto Windscreens was assessed by GfK Mystery Shopping over a three month period, on its response to more than 100 ‘customer’ emails and in excess of 200 phone calls.

Contact Centre Manager, Claire Church, said: “This excellent result is testament to every member of our call centre team, who are always ready to go the extra mile for our customers. Auto Windscreens’ focus is Total Customer Satisfaction and this accolade shows that’s just what we are achieving.”

For more information about Auto Windscreens, visit www.autowindscreens.co.uk or call 0800 999 5000.

-Ends-

Notes to Editors:

About Auto Windscreens

We are a leading automotive glazing company with over 40 years’ experience; servicing customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centers and backed by a fleet of mobile service units, we are experts in windscreen repair and automotive glass replacement. Our Head Office is in Chesterfield, where our dedicated contact centre is also located. We are committed to achieving the highest standard of work alongside focussing on our core business objectives founded on total customer satisfaction.

For further information, contact:
Lizzy Crofts
Marketing & PR Executive, Markerstudy Group
E: lcrofts@markerstudy.com
T: 0844 854 8713
W: www.autowindscreens.co.uk

Tonbridge Coachworks Vehicle Repair Group has acquired Bodywork Solihull.

Markerstudy Group, who acquired Tonbridge Coachworks in June, has ambitious plans for the bodyshop arm of the business, with the intention of further expansion across the country.

With three successful businesses based in the south east of England, Tonbridge Coachworks has an innovative approach, and is on course to establish themselves as an industry leader.

-Ends –


Notes to Editors:

The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support.

The following brands operate within the Markerstudy Retail Division: The Insurance Factory, Insurance Factory.com, Insurance Shop, Insurance Factory Commercial, Mobilers and Caterer’s Club, all of which offer value and choice to a wide range of customers.

Wessex Finance, a sub-prime lending and premium finance facility is also an integral part of the Markerstudy Group.

The Markerstudy Group also encompasses Auto Windscreens, which joined the Group in February 2011, and Tonbridge Coachworks Vehicle Repair Group (incorporating Tonbridge Coachworks, European Automotive Solutions and Canterbury Accident Repair Specialist) acquired in June 2011.

For further information, contact:
Lizzie Smith-Foreman
Head of Group Marketing and Communications
Markerstudy Group

Tel: 0844 854 8714
Email: lsmith-foreman@markerstudy.com
www.markerstudy.com

After only six months under its new ownership, Auto Windscreens has been appointed by the Admiral Group as a preferred supplier of automotive glazing.

“This is a major step forward for the business,” said Managing Director Nigel Davies. “To secure such a prestigious contract has been a huge boost for Auto Windscreens”.

Lorna Connelly, Deputy Claims Manager for Admiral, added: “We are delighted with the appointment of Auto Windscreens, who have demonstrated a solid business platform combined with excellent service levels. I’m sure the partnership will be a success for both companies”.

Trifords Limited acquired the Auto Windscreens brand in February this year and has since transformed the company, attracting many clients with its unique service management system and focus on customer service.

“Every customer is offered a satisfaction survey at the point of sale via our handheld PDA devices, so the levels of monitoring are unrivalled,” said Davies. “This does set us apart from the rest of the industry”.

Notes to Editors:

About Auto Windscreens

We are a leading automotive glazing company with over 40 years’ experience; servicing customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centers and backed by a fleet of mobile service units, we are experts in windscreen repair and automotive glass replacement. Our Head Office is in Chesterfield, where our dedicated contact centre is also located. We are committed to achieving the highest standard of work alongside focussing on our core business objectives founded on total customer satisfaction.

For further information, contact:
Lizzy Crofts
Marketing & PR Executive, Markerstudy Group
E: lcrofts@markerstudy.com
T: 0844 854 8713
W: www.autowindscreens.co.uk

Auto Windscreens, one of the UK’s best known automotive glass repair and replacement companies, is launching a new dedicated offering for bodyshops and crash repair centres.

Acquired from the administrators in February by Trifords, part of the Markerstudy Group, Auto Windscreens has ambitious plans to grow its network from 21 to 35 sites within two years.

The company has appointed Andy Oldroyd as National Bodyshop Sales Manager, to oversee the service, which is tailored to the requirements of the crash repair sector and includes PAS 125 qualified technicians and direct relationships with local management. Andy joins Auto Windscreens from FMG Support and has 17 years experience in the motor industry.

Andy said: “I am delighted to be joining Auto Windscreens at such an exciting time in its evolution. The company is truly customer focussed and has a huge potential for growth, not only in the bodyshop sector but across the whole automotive glazing market.”

To contact Andy Oldroyd call on 07703 682449 or email aoldroyd@autowindscreens.co.uk. For more information about Auto Windscreens, visit www.autowindscreens.co.uk or call 0800 999 5000.

Notes to Editors:

About Auto Windscreens

We are a leading automotive glazing company with over 40 years’ experience; servicing customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centers and backed by a fleet of mobile service units, we are experts in windscreen repair and automotive glass replacement. Our Head Office is in Chesterfield, where our dedicated contact centre is also located. We are committed to achieving the highest standard of work alongside focussing on our core business objectives founded on total customer satisfaction.

For further information, contact:
Lizzy Crofts
Marketing & PR Executive, Markerstudy Group
E: lcrofts@markerstudy.com
T: 0844 854 8713
W: www.autowindscreens.co.uk

Markerstudy Group has appointed Mark Taylor to the role of Group Commercial Director. Mark joins the group with strong credentials, following a career spanning 16 years’ in the retail and leisure sector.

Mark’s career commenced when he set-up his own PR agency at the age of 18. He then moved into the hotel sector, helping to create the Corus hotel brand. Hilton Hotels followed, and Mark became their youngest Regional Marketing Director, developing partnerships with British Airways, House of Fraser and Virgin Trains. He was then head-hunted to become the Marketing Director of the Swallow brand, growing their internet business from £2m to £6m in 12 months. Virgin Active became his next conquest, where he helped improve their membership sales before switching to drive the commercial activities of Nationwide Autocentre. Mark was then appointed in his second private equity venture with Esporta Health Clubs.

Mark will report to the Board of Directors at Markerstudy Group, with a project-specific focus to enhance sales, strategy and structure.

-Ends-

Notes to Editors:
The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support.

The following brands operate within the Markerstudy Retail Division: The Insurance Factory, Insurance Factory.com, Insurance Shop, Insurance Factory Commercial, Mobilers and Caterer’s Club, all of which offer value and choice to a wide range of customers.

Wessex Finance, a sub-prime lending and premium finance facility is also an integral part of the Markerstudy Group.

The Markerstudy Group also encompasses Auto Windscreens, which joined the Group in February 2011, and Tonbridge Coachworks Vehicle Repair Group (which incorporates Tonbridge Coachworks, European Automotive Solutions and Canterbury Accident Repair Specialist) acquired in June 2011.

For further information, contact:
Lizzie Smith-Foreman
Head of Group Marketing and Communications
Markerstudy Group

Tel: 0844 854 8714
Email: lsmith-foreman@markerstudy.com
www.markerstudy.com

Auto Windscreens is the first national automotive glazing supplier to receive accreditation from SAFEcontractor, an SSIP scheme (Safe Systems in Procurement) that recognises very high standards of health and safety practice amongst UK businesses.

Under the SAFEcontractor accreditation system, Auto Windscreens went through a vetting process, which examined health and safety procedures and its track record for safe practice.

"Health and safety has always been high on the corporate agenda of Auto Windscreens, and our Management Team encourages an interest in health and safety amongst all colleagues" said Vanessa Jones, Health and Safety Manager.

"We ask our colleagues to take time to report problems with standards, work instructions, procedures or any other aspects of health and safety that they have concerns about."

Windscreen repair and replacement involves not only heavy pieces of glass but sensitive bonding substances which need to be regulated by health and safety procedures.

"SAFEcontractor accreditation has shown that this approach pays off".

A comprehensive schedule of companies that are accredited by the scheme, and have therefore achieved the prescribed high standards, are accessible in an online database on the website www.safecontractor.com

Notes to Editors:


About Auto Windscreens

We are a leading automotive glazing company with over 40 years’ experience; servicing customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centers and backed by a fleet of mobile service units, we are experts in
windscreen repair and automotive glass replacement . Our Head Office is in Chesterfield, where our dedicated contact centre is also located. We are committed to achieving the highest standard of work alongside focussing on our core business objectives founded on total customer satisfaction.

For further information, contact:
Lizzie Smith-Foreman
Head of Group Marketing and Communications, Markerstudy Group
E:lsmith-foreman@markerstudy.com
T: 0844 854 8714
M: 07875 652075
W: www.autowindscreens.co.uk

Auto Windscreens Technical Training Centre has once again had its approved Centre status confirmed by GQA Qualifications, which now means that Auto Windscreens has held this status for almost 20 years.

Mick Clayton, Acting Chief Executive of GQA, the Awarding Organisation for Automotive Glazing qualifications visited Chris Bonsall, Technical Training Manager at the Auto Windscreens Training Centre in Chesterfield in August to carry out the annual Quality Assurance process that all GQA Approved Centres are subject to.

Mick said "It was great to see that despite changes within Auto Windscreens, training and qualifications for its Technicians remains a key part of the business strategy. Auto Windscreens is by far the most prolific Employer Centre we work with in terms of numbers of qualified employees and we are delighted to approve Auto Windscreens once again to deliver qualifications in Automotive Glazing.

"Over the years we receive a number of enquiries and applications from potential Centres wishing to deliver GQA qualifications and we have a comprehensive approval process that checks the suitability of facilities, resources, policies and procedures and perhaps the most important aspect of all is the experience and occupational competence of those involved in the assessment and quality assurance of the qualifications. The team at Auto Windscreens are second to none in this respect and the whole set up is something we are very happy with. GQA are proud to be associated with such a well-known brand as Auto Windscreens and we look forward to many more years working together."

Qualifications for Technicians is becoming a factor in securing new business and PAS 125, a Code of Practice for work done in Bodyshops, has the requirement for qualified Technicians as one of its key factors.

Chris Bonsall, Head of Training and Innovation at Auto Windscreens said "Having worked with GQA since the early 1990s I know how keen they are to keep standards high in their Approved Centres and also to make sure the qualifications are kept current and fit for purpose, and I look forward to using the latest qualifications from GQA to help develop our Technicians and in turn secure additional contracts from customers."

- Ends -

Notes to Editors:


About Auto Windscreens

We are a leading automotive glazing company with over 40 years’ experience; servicing customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centers and backed by a fleet of mobile service units, we are experts in
windscreen repair and automotive glass replacement. Our Head Office is in Chesterfield, where our dedicated contact centre is also located. We are committed to achieving the highest standard of work alongside focussing on our core business objectives founded on total customer satisfaction.

For further information, contact:
Lizzie Smith-Foreman
Head of Group Marketing and Communications, Markerstudy Group
E:lsmith-foreman@markerstudy.com
T: 0844 854 8714
M: 07875 652075
W: www.autowindscreens.co.uk

Insurance Factory, the Birmingham based Insurance specialist, sponsored Japanese Performance ‘Ten of the Best’ last month.

The insurance Factory, cater for a wide range of customers and pride themselves on offering a solution to those people who have difficult or specific insurance needs.

Ten of the Best attracts owners of modified and imported cars, many of whom are insured by The Insurance Factory.

The event saw competitors travel from all over the UK and Ireland, with over 7500 visitors during the two days.

Clive Fulcher, whose day job is Head of Direct Products for Zenith Insurance, part of Markerstudy Group, picked up the trophy for Team Subaru for the overall team event in his first year as team captain.

Steven Darley of Team Subaru was the proud winner of the overall individual points title, with the fastest qualifying car for all three disciplines including a max speed of over 194mph over the standing kilometre, which was achieved in just 17 seconds!

Clive proved he was a natural team captain, seeing his two fastest cars make it through to the drag race final!

Good effort Clive, we hope to see you there next year!

- Ends -

Notes to Editors:
The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support.

The following brands operate within the Markerstudy Retail Division: The Insurance Factory, Insurance Factory.com, Insurance Shop, Insurance Factory Commercial, Mobilers and Caterer’s Club, all of which offer value and choice to a wide range of customers.

Wessex Finance, a sub-prime lending and premium finance facility is also an integral part of the Markerstudy Group.

The Markerstudy Group also encompasses Auto Windscreens, which joined the Group in February 2011, and Tonbridge Coachworks Vehicle Repair Group (which incorporates Tonbridge Coachworks, European Automotive Solutions and Canterbury Accident Repair Specialist) acquired in June 2011.

For further information, contact:
Lizzie Smith-Foreman
Head of Group Marketing and Communications
Markerstudy Group

Tel: 0844 854 8714
Email: lsmith-foreman@markerstudy.com
www.markerstudy.com

There could be only one venue for the Markerstudy Group Tenth Anniversary staff party, and keeping true to their strapline ‘Putting Fun into Insurance’, Thorpe Park was chosen to host this triumphant party of the decade. It was an evening that promised entertainment, thrills and surprises, and delivered in spades! Following private access to Saw, Stealth and Nemesis, the Awards Ceremony commenced with 14 staff receiving recognition for their outstanding contribution to Markerstudy. Among recipients were Wendy Hilder (Underwriting Manager), Steve Cross (Claims Manager), Neil Hayden (Agency Executive) and Chris Staples (Product Manager) as well as Deborah Siegmund, PA to Kevin Spencer, Group CEO. Everyone was keen who learn who would win the brand new Fiat 500, and they didn’t have long to wait. After a musical interlude, filled by Gareth Gates (of Pop Idol fame), staff gathered for the announcement of Employee of the Decade! It was the car key presented to Neil Hayden that unlocked the Markerstudy motor, and to the delight of the 500+ party-goers he was crowned Employee of the Decade. As a well known, respected and loved member of Markerstudy, Neil was truly overwhelmed. As the party drew to a close, Kevin Spencer commented on his pride at the achievement of the Markerstudy Group employees who had been honoured during the evening’s prize-giving ceremony: "Tonight has been about having fun, welcoming new employees from Auto Windscreens and Tonbridge Coachworks into the fold, and celebrating the amazing talent we are fortunate to have”. - Ends - The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support. In addition, there is a retail division including six customer facing brands, and Wessex Finance, a sub-prime lending and premium finance facility. Auto Windscreens joined Markerstudy Group in February 2011, swiftly followed by Tonbridge Coachworks in June 2011. For further information, contact: Lizzie Smith-Foreman Head of Group Marketing and Communications Markerstudy Group Tel: 0844 854 8714 Email: lsmith-foreman@markerstudy.com www.markerstudy.com

Following hot on the heels of their appointment by 1st Central last month, Nigel Davies, Managing Director of Auto Windscreens, has today confirmed that another deal in the pipeline has come to fruition. Insure The Box have signed an agreement to place their glass claims with Auto Windscreens, with effect from 1st July 2011. Neil Joslin, Claims Director at Insure The Box, comments “Insure The Box are very pleased to have secured this deal with Auto Windscreens. We have every confidence that they will deliver a fantastic service to our customers and we look forward to a long and successful relationship with them.” Ends. Notes to Editors: About Auto Windscreens We’re a leading fleet automotive glazing company in the UK with over 40 years’ experience. With a nationwide network of fitting centers, backed by a fleet of mobile service units, our objectives are founded on total customer satisfaction. Our Head Office is in Chesterfield, where our dedicated contact centre is located. For further information, contact: Lizzie Smith-Foreman Head of Group Marketing and Communications, Markerstudy Group E: lsmith-foreman@markerstudy.com T: 0844 854 8714 M: 07875 652075 W: www.autowindscreens.co.uk

It’s just three months since Auto Windscreens’ reincarnation and the buoyant supplier of automotive glass repair and replacement services is delighted to announce their appointment by First Central Insurance Management Ltd (FCIM), the UK service provider for online motor insurer, 1st Central.

Claire Burrell, Claims Director at FCIM, confirmed, “I’m delighted that 1st Central has selected Auto Windscreens as its chosen glass supplier. Enhancing customer experience is integral to our strategy and we have every confidence that Auto Windscreens are committed to deliver a service without compromise. We are looking forward to a fruitful partnership.”

Nigel Davies, Managing Director of Auto Windscreens, adds “We believe in total transparency and have proved our mettle to 1st Central. This is a great vote of confidence in the Auto Windscreens’ brand values, which are founded on Total Customer Satisfaction; coupled with Triford’s ownership that affords clear business direction. Our new strapline ‘Clearly Going Places’ is more than mere words.”

- Ends –

Notes to Editors:

About Auto Windscreens
We’re a leading fleet automotive glazing company in the UK with over 40 years’ experience. With a nationwide network of fitting centers, backed by a fleet of mobile service units, our objectives are founded on total customer satisfaction. Our Head Office is in Chesterfield, where our dedicated contact centre is located.

For further information, contact:

Lizzie Smith-Foreman
Head of Group Marketing and Communications, Markerstudy Group
E: lsmith-foreman@markerstudy.com
T: 0844 854 8714
M: 07875 652075
W: www.autowindscreens.co.uk




Jo Harrison, Marketing Manager, First Central Insurance Management Limited
Jo.harrison@1stcentral.co.uk
0843 208 4072

About First Central Insurance Management Limited
First Central Insurance Management Limited provides a range of insurance related services on behalf of First Central Insurance Services Limited. The Haywards Heath based Company commenced trading in 2008 and employs in the region of 300 staff.
About First Central Insurance Services
Established in 2008 as part of the First Central Group, First Central Insurance Services Limited distributes online motor insurance solutions to UK customers.

Markerstudy Group has completed the acquisition of Tonbridge Coachworks Vehicle Repair Group (which includes Tonbridge Coachworks, European Automotive Solutions and Canterbury Accident Repair Specialist).

With more than 900 members of staff and annual revenue in excess of £500 million, this latest move by Markerstudy Group will provide a secure platform for Tonbridge Coachworks to expand and progress.

The current owner, Vince Scudder says:
"I was surprised by the offer from Markerstudy to buy the businesses. They had looked at what we do and how we do it and liked what they saw."

With the current economic climate, and with some vehicle repair businesses struggling and closing, the purchase by Markerstudy is seen as a great positive for Tonbridge Coachworks, the car industry and the local economy.

"We are hoping not only to secure jobs, but to bring more trade into the area" says Kevin Spencer, Group CEO, "This is a new chapter in the story of a very successful local business."

- Ends -

Notes to Editors:

The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support. In addition, there is a retail division including six customer facing brands, and Wessex Finance, a sub-prime lending and premium finance facility. Auto Windscreens joined Markerstudy Group in February 2011.


For further information, contact:

Lizzie Smith-Foreman
Head of Group Marketing and Communications
Markerstudy Group

Tel: 0844 854 8714
Email: lsmith-foreman@markerstudy.com
www.markerstudy.com

Captained by Business Development Manager, Paul Copeland, the Markerstudy team ‘Leg-ends’, consisted of aspiring footballers from within the Group and willing volunteers.

The tournament, in support of The Shooting Star Children’s Hospice, was played out on 24th May at West Ham’s Upton Park, with teams from throughout the insurance industry eager for some seven-a-side action.

A team of West Ham legends was also present, managed by Tony Cottee and boasting such revered names as Mark Ward, Neil Shipperley, Stuart Slater, Alan McKnight and Dean and David Holdsworth.

Gary Humphreys, Group Underwriting Director, commented “The Markerstudy Leg-ends put on a brave performance against some younger, fitter and, it has to be said, better players - and finished the day with 1 victory and 7 non-victories! Thank you to Jason, Darren, Kevin, Dave and Mark for giving up their day so willingly.”

An almighty £17,000 was raised for The Shooting Star Children’s Hospice.


Photo ‘who’s who’:
Back Row:
Doug Inwood (MS), Jason Markham (Quote Me Today), Gary Humphreys (Group Underwriting Director, MS), Scott Dawaulder (Senior Product Analyst, MS) Paul Copeland (Business Development Manager, MS), Darren Taylor (CC Flint).

Front Row:
Kevin Parmenter (Right Choice), Dave Harvey (Barry Grainger), Matt Tozer (Business Development Manager, MS) Mark Lagden (Head of Motor Fleet, MS) and Mark Corb (Elstree).


- Ends –

Notes to Editors:

The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support. In addition, there is a retail division including six customer facing brands, and Wessex Finance, a sub-prime lending and premium finance facility. Auto Windscreens joined Markerstudy Group in February 2011.


For further information, contact:

Lizzie Smith-Foreman
Head of Group Marketing and Communications
Markerstudy Group

Tel: 0844 854 8714
Email: lsmith-foreman@markerstudy.com
www.markerstudy.com

Markerstudy Group is delighted to announce the acquisition of Blagrove Insurance Brokers Limited, located in Carterton, Oxfordshire.

Established in October 2004, and with a GWP £4mm, it has been confirmed that the experienced team will be retained, and it will be ‘business as usual’ at the Carterton office.

This acquisition is the Group’s first foray into commercial motor, endorsing their strategy to develop a commercial portfolio.

Kevin Spencer commented: "We believe that the broker market offers tremendous opportunity and we will continue to grow the retail arm of our business, headed up by Russell Bence. My opinion is that the commercial motor market shows signs of hardening rates, providing us with even greater impetus. I warmly welcome the new staff to Markerstudy Group."

- Ends -



Notes to Editors:
The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support. In addition, there is a retail division including six customer facing brands, and Wessex Finance, a sub-prime lending and premium finance facility. Auto Windscreens joined Markerstudy Group in February 2011.

For further information, contact:
Lizzie Smith-Foreman
Head of Group Marketing and Communications
Markerstudy Group

Tel: 0844 854 8714
Email: lsmith-foreman@markerstudy.com
www.markerstudy.com

Fleet Manager for Auto Windscreens, Andy Gray, was commended for his bravery at the Derbyshire Police Headquarters’ Awards Ceremony, and presented with a Royal Humane Society award by David Coke-Steel, High Sheriff of Derbyshire.

The award was bestowed on Andy for courageously saving a man who was drowning and near to death in the River Rother at Somersall Park, Chesterfield.

Andy recounts the events that unfolded on the evening of 27th April 2010 when he and his wife were walking through Somersall Park. “A member of the public was pointing to a man laying face down in the river with just his arm sticking above the water. We swam into the river and dragged him up the river bank whilst my wife called the emergency services. It was evident that the man was not breathing, his face was blue and covered in mud. We turned him on his back, cleared his airways and administered chest compressions. Eventually there was a gurgle and a splutter and the man started to breathe. We put him in the recovery position and kept him conscious until the emergency services arrived”.
The man was taken to hospital and was released a few days later having made a full recovery.

Andy adds “I suppose you could say it was all about being in the right place at the right time and taking control of a situation that could have quite easily resulted in someone’s death”.

Nigel Davies, Managing Director of Auto Windscreens, comments “We are all extremely proud of Andy Gray and delighted that his bravery has been recognised publicly”.

- ends –

For further information, contact:
Lizzie Smith-Foreman?
Head of Group Marketing and Communications?
Markerstudy Group
Tel: 0844 854 8714 ?
Email: lsmith-foreman@markerstudy.com
www.markerstudy.com

Markerstudy Group is the latest personal lines insurer to confirm they are working closely with Insurance Initiatives Limited to integrate Informed Quotes (CUE), Consumer Credit Bureau and other data sources at New Business Quotation stage to supplement their extensive post sale anti-fraud process.

The desire to supplement limited risk data captured at quotation with third party bureau data to combat fraud and optimise pricing has been high on the agenda of Gary Humphreys, Group Underwriting Director of Markerstud, who commented:

"Insurance Initiatives Ltd have presented a real and affordable solution to the long standing challenge faced by the Broker focused insurance market. Integrating their Informed Quotes (IQ) solution with our Software House partners will have a real and immediate impact on our pricing for both our Markerstudy and Zenith brands and will ensure our premiums more accurately reflect the true risk we face and will benefit the large majority of our customers.”


- Ends –


Notes to Editors:
The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing markerting, distribution, claims and administrative support. In addition, there is a retail division which includes six customer facing brands, and Wessex Finance, a sub-prime lending and premium finance facility. Auto Windscreens joined Markerstudy Group in February 2011.

For further information, contact:
Lizzie Smith-Foreman
Head of Group Marketing and Communications
Markerstudy Group

Tel: 0844 854 8714
Email: lsmith-foreman@markerstudy.com

www.markerstudy.com

The Markerstudy stand stole the show at this year’s BIBA conference.

An audio and visual treat awaited delegates upon entering Manchester Central as ‘HMS Markerstudy’ really did appear to be at sea, with the sounds of the ocean, gulls and creaking timbers emanating from the bow of the ship.

Business Development Team Neil Hayden, Paul Copeland and Matt Tozer delighted attendees in full regalia, adding to the authenticity of the themed stand.

Chairman of BIBA, Patrick Smith, presented Lizzie Smith-Foreman, Head of Group Marketing and Communications, with the highly coveted Best Stand trophy, surrounded by members of the Markerstudy team.

Back row (left to right):
Clive Fulcher, Head of Direct, Mark Lagden, Head of Fleet, Steve Stone Niche Underwriting Manager, Russell Bence, Head of Retail

Front row (left to right):
Danielle Ward, member of the hospitality team.
Matt Tozer, Business Development Manager
Kate Newman, Marketing Executive
Neil Hayden, Agency Executive
Lizzie smith-Foreman, Head of Group Marketing and Communications
Wendy Hilder, Group Underwriting Manager
Paul Copeland, Business Development Manager

Kevin Spencer, CEO, confirmed his delight at this award and commented “I knew as soon as I stepped aboard our stand at BIBA that we’d win”.

- Ends -

Notes to Editors:
The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support. In addition, there is a retail division which includes six customer facing brands, and Wessex Finance, a sub-prime lending and premium finance facility. Auto Windscreens joined Markerstudy Group in February 2011.

For further information, contact:
Lizzie Smith-Foreman
Head of Group Marketing and Communications
Markerstudy Group

Tel: 0844 854 8714
Email: lsmith-foreman@markerstudy.com

www.markerstudy.com

The Savoy played host to one of the most memorable parties in the history of the insurance industry on Saturday 7th May, and one that the majority of guests will be reluctant to forget.

The party honoured the tenth anniversary of Markerstudy Group and celebrated the ‘life of Markerstudy’ and the determination of directors Kevin Spencer, Gary Humphreys and Keith Barber.

Months in the planning, it was seamless in its execution, with ‘little people’ actors as ushers, Gibraltar through the ages theme, an animated film documenting each year, and outstanding entertainment.

Stellar performances by Tony Hadley, Tee Green and comic veteran Tom O’Connor were enjoyed by all, as was the game hosted by Chris Tarrant and Mike Osman, whilst the lavish fancy dress worn by guests heightened the sense of fun and occasion.

The party rocked on until the early hours of Sunday morning, followed swiftly by an abundance of congratulations on hosting ‘the party of a decade’!

- Ends -


Notes to Editors:
The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support. In addition, there is a retail division which includes six customer facing brands, and Wessex Finance, a sub-prime lending and premium finance facility. Auto Windscreens joined Markerstudy Group in February 2011.

For further information, contact:
Lizzie Smith-Foreman
Head of Group Marketing and Communications
Markerstudy Group

Tel: 0844 854 8714
Email: lsmith-foreman@markerstudy.com

www.markerstudy.com

Clive Fulcher has been appointed to the newly created role of Head of Direct Products. Reporting to Gary Humphreys, Group Underwriting Director, Clive will be responsible for taking the current Zenith Direct motor business, administered via the retail arm of the business, to a wider audience.

With a career in insurance spanning 21 years, Clive will be joining Markerstudy Group from BGL Group where he has worked for 11 years, most recently as Senior Insurance Partnership Manager overseeing the relationship management team and all external insurer relationships.

Mark Lagden has been appointed to the new role of Head of Motor Fleet, reporting to Gary Humphreys, Group Underwriting Director.

Mark commenced his insurance career at Commercial Union, dealing with a variety of motor and commercial classes, before specialising in motor fleets and moving to underwrite at Equity Red Star in 1999. In 2003, Mark joined KGM as Motor Fleet Underwriter where he built up a profitable book with both London markets and provincial brokers. In 2006, Mark moved to Brightside Group, heading up the broking team and handling motor fleets as well as a variety of other motor classes including couriers, taxis and commercial vehicles.

With his strong underwriting background, Mark’s new role provides an exciting opportunity to expand and grow this area of the business organically and profitably.



- Ends -

Notes to Editors:
The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited and Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support. In addition, there is a retail division which includes six customer facing brands, and Wessex Finance, a sub-prime lending and premium finance facility. Auto Windscreens joined Markerstudy Group in February 2011.

For further information, contact:
Lizzie Smith-Foreman
Head of Group Marketing and Communications
Markerstudy Group

Markerstudy Group welcome Matt Tozer to the role of Business Development Manager, where he joins Neil Hayden and Paul Copeland in the growing Business Development team.

Prior to this appointment, Matt was employed with the BGL Group for 9 years, latterly as Insurer Partnerships Manager. During this time, he developed robust external relationships enabling him to support an aggressive growth strategy within the fast moving business.

Reporting to Wendy Hilder, Group Underwriting Manager, Matt will manage existing broker relationships and is tasked with identifying development opportunities to support the needs of the Markerstudy Group.

Since the announcement on 28 February of Auto Windscreen’s rescue from obscurity by Trifords, there is already more than a glimmer of ‘new shoots’ about the company.

250 positions have been filled; 100 in the Chesterfield head office and a further 150 across the UK in 20 regional branches.

With ambitious plans to extend their network from 20 to 35 sites within two years, and further recruitment in the offing for technicians with a high level of customer service, AW is very firmly on the up.

Currently trading with 300 companies across the UK (including major fleet and insurance companies), the projection for year end is 5 times this figure.

SLA
They operate a 24/7 service for both appointment handling and fitting. Being part of an insurance group, there is a greater understanding of the key issues faced by a supplier. First and foremost, service is key.

To this end, they have announced details of their service level agreement:

- urgent requirements attended to within 2 hours
- call centre will answer at least 97% of all calls
- 85% of calls to be answered within 15 seconds
- customer satisfaction score aim 9 out of 10

Nigel Davies, who is overseeing the management of Auto Windscreens, advises that the current call response is 99% of all calls answered, 90% of which are answered within 10 seconds.

Complete autonomy
Nigel’s aim is to re-establish Auto Windscreens as a major national automotive glass provider – offering a local service solution sustained by a centralised support structure. He comments: “Our new model allows managers in our network complete autonomy, enabling them to guarantee prompt response times by managing their team of technicians and controlling all stock requirements themselves.”

New recruitment
The IT and communications infrastructure in place at the Auto Windscreens head office in Chesterfield has been eagerly embraced by the Zenith arm of the Markerstudy Group business. A FNOL centre has been established and eight agents are currently being recruited.

Nigel continues: “Our employees are instilled with the enthusiasm to provide total customer satisfaction. As part of a large group, we are already benefiting from the support and communication initiatives that all other Markerstudy Group employees enjoy, such as Talent Recognition, Red Letter Day points, Company Hero, monthly magazine, and weekly updates from myself. Clear communications from Group CEO, Kevin Spencer, are considered key in integrating the new business.

As we establish our footprint across the country, we are delighted with the significant levels of interest being shown as more companies and customers sign up to our service offering.”

Russell Bence, Head of Markerstudy Group’s retail division, entertained guests from the insurance industry on Wednesday 23rd March at Fradley Croft in Middleton. In surprisingly clement weather, 17 guests from all corners of the insurance industry participated in Quad Biking, Blind Fold Driving, Power Turns, Go Karts and Clay Pigeon Shooting.

The guests were divided in to three teams and went head to head to battle it out for the coveted winner’s trophy.

The day was deemed an enormous success and with aching limbs and sun kissed faces the group gathered for some rest and relaxation at the local Indian restaurant.

Markerstudy Group is pushing the boat out this year, and BIBA provides a perfect platform to showcase their spectacular 10th Anniversary celebrations.
With a 48sqm space, Markerstudy promise to generate not just a splash of excitement, but a tidal wave!

As the first third party underwriting insurer domiciled in Gibraltar, their connection to the Rock is thought to be pivotal to the design of this year’s stand.

The pacey personal lines insurer has a few surprises up their sleeves to wow existing and new customers, so grab your compass and head for Stand C6 where you’ll encounter Kevin Spencer as you’ve never seen him before!

Putting fun into insurance…

Markerstudy Group has acquired the business of Beal & Co, based in Snodland, Kent.
Specialising in insurance for Funeral Directors this latest acquisition forms part of the Group’s aggressive growth strategy, reinforcing their appetite for niche business and adding an estimated £1m GWP to the Group.

Although remaining in Snodland, Beal & Co will move to new shop front premises.

Kevin Spencer, Group CEO comments “The wealth of experience that exists within Beal & Co has been retained to ensure the specific needs of customers will continue to be met. We predict a fast growth curve based on our two pronged approach - to provide a local service whilst increasing the niche business exponentially.”

Trifords Limited, part of the Markerstudy Group of companies, has acquired from the liquidators of Auto Windscreens Limited certain trading assets, including the right to use the trading style ‘Auto Windscreens’. They are delighted to confirm that 250 new jobs will be created in the new business.

Nigel Davies has been appointed to manage the new business, and comments ”it is fantastic news that the Auto Windscreens brand will continue, and from the ashes the phoenix will rise again. Auto Windscreens is a highly recognised brand and therefore the name is being retained. Our intention is to provide a premier service, attracting fleet, insurer and personal customers. My aim is to grow the business in order to become a major player in the UK windscreen business.”

Markerstudy Group is celebrating it’s 10th Birthday this year. Established in 2001 by Kevin Spencer (CEO) and Gary Humphreys (Group Underwriting Director) the company is a privately owned composite financial services organisation. The Group employs in the region of 500 staff throughout the UK – with their head office in Sundridge, Kent, and a new flagship office in Fleet Street London.

Kevin Spencer, Group CEO comments “When opportunities such as Auto Windscreens present themselves we can act quickly, which is exactly what we did on this occasion in order to acquire some valuable assets. Our intention is to build a new business using a known brand name. Of course it is related and complementary to the Group’s core insurance businesses”.

Markerstudy Group has acquired three freehold sites from the Liquidator, including the former Auto Windscreen Limited’s Head Office building in Chesterfield.

To mark the 10th Anniversary of Markerstudy Group, Directors Kevin Spencer, Gary Humphreys and Keith Barber are pushing the boat out... This auspicious occasion is being celebrated in style, with The Savoy playing host to what will be the best insurance party of 2011.

On the evening of Saturday 7th May in excess of 300 invitation-only guests from across the industry will raise a glass of the exceedingly potent spanish brew, Pacharan, to toast Markerstudy’s Birthday in the famous Lancaster Ballroom.

The themed party ‘Gibraltar through the ages’ (chosen as Markerstudy was the first third party underwriting insurer domiciled in Gib) has created a stir, with guests invited to dress with glamour and imagination.

An exciting and eclectic mix of celebrities will be providing the entertainment, including Chris Tarrant, Tony Hadley, Mike Osman and Tee Green. Kevin Spencer, CEO, assured “I guarantee that this party will put the fun into insurance – it will be a night to remember!”

Markerstudy Group has acquired a flagship office in Fleet Street. Plans for the building include offices for senior executives and a Training Academy with potential for future London Market Operations. Renovation work is currently being undertaken, with completion scheduled for 1st February.

The Training Academy will accommodate state of the art classrooms for the Markerstudy Talent Development team, in which bespoke development programmes will be facilitated.

In addition, the ground floor shop front will be utilised by the wholly owned subsidiary, Wessex Finance, the lending arm of the Group which has enjoyed prolific growth.

With top brass from the insurance community invited to enjoy renowned Markerstudy hospitality, everyone was fair game for hi-jinks, Spencer style.
An ‘Award Ceremony’ rounded off a riotous Christmas lunch at Anton Mosimann’s private dining club in Belgravia.
Although we can’t divulge all the nomination details (due to threat of an injunction!) categories and nominees follow:
1. Award for ‘Longest Serving, never opened a brown envelope to get the sack’
Nominees:
Chris Collings, Swinton
John Close, AA
Will Price, BGL Group
And the winner was… John Close!

2. Award for ‘Did I make the right career move?’
Nominees:
Kevin Sinclair, Coversure– for his starring role in AA, a career for life
Brendan Devine, Kwik-Fit – for his role in ‘I’ve just joined Kwik-Fit but it’s been sold from under me
Ross Brown, Igo4 – for his role in ‘I was at Kwik-Fit but I was sold from under it’
And the winner was… Kevin Sinclair

3. Award for Best dressed industry personality
Nominees:
Tony Allen, The A&A Group – ‘I’ve bought all my clothes from Matalan’
Kevin Slowther, Elliott & Slowther - for his role in ‘I’ve got a figure like a model and a colander under my shirt
Gerry Bucke, Adrian Flux
And the winner was… Kevin Slowther

4. Award for Best haircut
Nominees:
Ron Atkinson, Swinton
Steve McPherson, The A&A Group
Mike Wall, Fresh –
John Hooper, Coversure
And the winner was… Steve McPherson

5. Award for Longest serving number 2
Nominees:
Gareth Hooper, Wilsons
Chris Collings, Swinton
Steve McPherson, The A&A Group
And the winner was… Gareth Hooper

6. Award for Getting out of the shadow of my boss
Nominees:
1. Don Mole and Carl Shuker, A Plan
2. Gerry Bucke, Adrian Flux
3. John Hooper, Coversure
And the winners were… Don Mole and Carl Shuker

7. Life Time Achievement Award
It’s important to explain the judging criteria…
a) Love life (say no more!)
b) Wealth – taking into account how rich they are, and adding into the equation the ‘short arms/deep pockets’ scenario
c) Longevity – how long have they been in the industry and the impression they have on their colleagues and friends
Nominees:
John Wilson and Tony Allen
The judges struggled to find a clear winner, so they were both awarded the Life Time Achievement Award.

Markerstudy Group has appointed Dan Fiehn to the newly created role of Group Head of IT.
Commencing on 31st January, Dan will be bringing with him 21 years’ insurance experience, having worked in both the insurance industry and IT.

Dan leaves Sterling Insurance Group to join Markerstudy where he spent four and a half years overseeing IT development, including the implementation of the Landscape insurance system. As IT Associate Director, reporting to the Chief Operating Officer, Dan was responsible for a
twenty one-strong IT team.

Prior to this, Dan gained strong Claims Manager credentials with Consolidated Insurance Group and later London General Holdings, where he made a successful transition into IT; honing his hands-on skills in analytic programming and delivering a bespoke in-house insurance system to US and European offices.

Reporting to the Board, Dan is tasked with building on the achievements of the existing IT team which supports all companies within the Markerstudy Group. He will be responsible for ensuring a flexible strategy for the future growth and core objectives of the group.