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Markerstudy Group is delighted to announce its continuing commitment to insured motorists by simplifying and improving the process following an incident.

Being unveiled at BIBA, Synchronicity is a combined services solution, encompassing a fully integrated FNOL and claims management service.

The new proposition is twofold. Not only does the policyholder travel a convenient and seamless journey, from the minute they make a claim through to completion, but the broker or insurer also benefits.

Having acquired leading automotive glazing company Auto Windscreens in 2011, along with national vehicle repair network TCW Group, and credit and intervention hire organisation Vision Vehicle Solutions in 2012, the group has been researching and developing this proposition internally, with superb results. The services provided by each company fit meaningfully together to give business partners a comprehensive, fast and efficient claims management solution for their customers.

Saleem Miyan, Group Operations Director, said: “The Synchronicity concept is all about continuity and providing a flawless end-to-end customer experience throughout any motor claim. Through just one call to an expert claims handler, Synchronicity enables access to credit or intervention hire, vehicle repairs and glass replacement, wherever the customer is in the UK.”

In addition, Synchronicity includes ‘MyAuto’, an app which combines a dedicated accident module and reporting tool incorporating the customer’s policy details, white labelled to each business partner.

“Customer satisfaction and retention are at the forefront of our industry and it is with these in mind that we seized the opportunity to develop Synchronicity,” added Saleem. “Its joined up approach ensures customers receive the best service available; the right people, in the right place, at the right time.”

Find out more about Synchronicity on our website, or go to stand F1 at BIBA 2013.

Note to Editors:

The Markerstudy Group includes the insurance arm of the business: Markerstudy Insurance Company Limited, Zenith Insurance plc (acquired in January 2010) plus supporting companies Markerstudy Limited and Zenith Insurance Management UK Limited, providing distribution, claims and administrative support. St Julian’s is the MFSA regulated Insurance company writing EL/PL classes for the Group.

The following brands operate within the Markerstudy Retail Division: Blagrove Insurance Brokers, Caterer’s Club, Equesure, Insurance Choice, Insurance Factory.com, Insurance Factory Commercial, Insurance Shop, Mobilers, The Insurance Factory and Thames City Insurance, all of which offer value and choice to a wide range of customers.

In addition, Markerstudy Group encompasses Auto Windscreens, which joined the Group in February 2011, TCW Group, acquired in June 2011 and Vision Vehicle Solutions, purchased in December 2012.

The following brands operate within the Markerstudy Retail Division: Blagrove Insurance Brokers, Caterer’s Club, Equesure, Insurance Choice, Insurance Factory.com, Insurance Factory Commercial, Insurance Shop, Mobilers, The Insurance Factory and Thames City Insurance, all of which offer value and choice to a wide range of customers.

In addition, The Markerstudy Group encompasses Auto Windscreens, which joined the Group in February 2011, Tonbridge Coachworks Vehicle Repair Group, acquired in June 2011 and Vision Vehicle Solutions Limited, purchased in December 2012.


For further information, contact:

Liz Dolby

PR Officer

E: ldolby@markerstudy.com

T: 01246 223130

W: www.markerstudy.com

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