Markerstudy Insurance - How to Complain

At Markerstudy Limited we are dedicated to delivering a first class level of service to all policyholders. However, we accept that things can occasionally go wrong and we would rather be told about any concerns you have.

Need help?

If a dispute regarding your policy or claim does arise, and it cannot be resolved by reference to your insurance intermediary/broker, you should address your complaint to:

Markerstudy Customer Relations
Markerstudy Limited
PO Box 727
Chesterfield
S40 9LH
Or call us on 0844 874 0633
Or you can email complaints@markerstudy.com

What we need from you…

Please always quote your policy number and/or claim number as it will help us deal with your enquiry or complaint promptly.
We will be more than happy to try and address any query you have.

If you remain dissatisfied you may refer your complaint to The Financial Ombudsman Service:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

Please click here to view our full Complaint Handling Procedure.

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Markerstudy Insurance Company Limited is regulated by the Gibraltar Financial Services Commission and subject to a limited regulation by the Financial Conduct Authority in respect of underwriting insurance business in the UK (No. 206322).
Registered in Gibraltar Number 78789. Registered Office: 846-848 Europort, Gibraltar.
Markerstudy Limited is authorised and regulated by the Financial Conduct Authority (No. 312214). Registered in England and Wales Number 03969511. Registered Office: Markerstudy House, 45 Westerham Road, Bessels Green, Sevenoaks, Kent TN13 2QB.
Zenith is a trading style of Zenith Insurance plc, registered in Gibraltar (No. 84085) with registered office address at 846 – 848 Europort, Gibraltar.
Zenith Insurance plc is an authorised insurance company licensed and based in Gibraltar and is regulated by the Gibraltar Financial Services Commission and subject to a limited regulation by the Financial Conduct Authority in respect of underwriting business in the UK (No. 211787)
Zenith Insurance Management UK Limited. Registered in England and Wales (No. 05309111). Registered office: Chester House, Harlands Road, Haywards Heath, West Sussex RH16 1LR. Authorised and Regulated by the Financial Conduct Authority (No. 429279)