How to Complian

At Markerstudy Limited we are dedicated to delivering a first class level of service to all policyholders. However, we accept that things can occasionally go wrong and we would rather be told about any concerns you have.

Need help?

If a dispute regarding your policy or claim does arise, and it cannot be resolved by reference to your insurance intermediary/broker, you should address your complaint to:

Markerstudy Customer Relations
Markerstudy Limited
PO Box 727
Chesterfield
S40 9LH
Or call us on 0844 874 0633
Or you can email complaints@markerstudy.com

What we need from you…

Please always quote your policy number and/or claim number as it will help us deal with your enquiry or complaint promptly.
We will be more than happy to try and address any query you have.

If you remain dissatisfied you may refer your complaint to The Financial Ombudsman Service:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

Please click here to view our full Complaint Handling Procedure.