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Synchronicity combines our Group Services companies, including
leading automotive glazing company Auto Windscreens, the nationwide
Synchronicity Repair Network and credit/intervention hire organisation
Vision. It also includes the services of Vehicle Replacement Solutions,
which guides motorists facing a Total Loss insurance claim through
the process of securing a replacement vehicle.
We are confident that we can deliver to exacting service standard
requirements and our joined-up approach will ensure the best service
available is received; we’re all about having the right people, in the right
place, at the right time.
Synchronicity is a tailor-made proposition
encompassing a fully integrated ‘First Notification
of Loss’ and claims management solution.
It has been developed to provide a seamless
outsourced service to suit individual broker
requirements.
The Synchronicity concept promotes continuity and provides a
flawless end-to-end customer experience throughout every motor
claim. Just one call from anywhere in the UK to one of our expert
handlers, 24-7-365 days a year, enables access to credit or intervention
hire, vehicle repairs, glass replacement and legal services.
With over 400 repair centres across the UK and Ireland, and a UK contact centre in
Chesterfield handling cases 24-7-365, the Synchronicity Repair Network (SRN) is
focused on delivering procedural, technical and customer service requirements to
motorists in need of vehicle repairs. High standards are achieved through expert,
skilled technicians with a commitment to quality and safety.
The network covers all manufacturer approvals
and many centres are PAS125 certified.
Benefits of using Synchronicity Repair Network:
• Industry leading KPIs
• Complete customer focus
• Nationwide service including
Northern Ireland
• Express/fast track repairs
• Reduced cycle times
• Mobile estimating
• Free collection and delivery service
Tony
Copeland
Head of Synchronicity
Following a career in finance and sales,
Tony co-founded Vision in 1995 in partnership
with his old school friend Martin Wills - taking
responsibility for all commercial aspects of the
business. Vision became part of Markerstudy in
January 2013 and is now an integral part of the
Synchronicity proposition. Tony was a founding
member of the Credit Hire Organisation and sat
on the ABI General Terms of Agreement Joint
Technical Committee. In July 2013 Tony became
Head of Synchronicity.
01628 780 011
Shaun
Beeston
Business Development
Manager Synchronicity
Shaun joined Auto Windscreens in early 2011.
After successfully developing the broker sector,
winning many newmajor accounts and managing
several important insurer relationships,
Shaun joined Markerstudy’s growing Business
Development Team. Further successes were
achieved, and Shaun played a key part in developing
a portfolio of broker accounts. In October 2013,
Shaun joined the Synchronicity Business Development
Team and is now instrumental in developing key
broker accounts for Synchronicity and ensuring
continued success.
07714 132 976
Synchronicity
Repair Network