MISL Complaints data 01 Jul - 31 Dec 2023
MARKERSTUDY INSURANCE SERVICES LIMITED
COMPLAINTS DATA FOR THE PERIOD 1 Jul 2023 - 31 Dec 2023
We are required by the FCA to provide details of the number of complaints opened and closed during the period, as below:
| Number of complaints opened by volume of business | |||||||
|
Product/Service grouping |
Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed Within 3 days | Percentage closed After 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 0.40 per 1000 policies in force | 614 | 641 | 45.9% | 46.5% | 62.7% |
Delays / timescales |
| Credit Related | 0.00 per 1000 policies in force | 0 | 0 | 0% | 0% | 0% | N/A |
