MISL Complaints data 1 Jan - 30 Jun 2023
MARKERSTUDY INSURANCE SERVICES LIMITED
COMPLAINTS DATA FOR THE PERIOD 1 JAN 2023 - 30 JUN 2023
We are required by the FCA to provide details of the number of complaints opened and closed during the period, as below:
| Number of complaints opened by volume of business | |||||||
|
Product/Service grouping |
Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed Within 3 days | Percentage closed After 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 0.28 per 1000 policies in force | 739 | 724 | 63.5% | 29.8% | 65.9% |
Delays / timescales |
| Credit Related | 0.00 per 1000 policies in force | 0 | 0 | 0% | 0% | 0% | N/A |
