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Steve
Cross
Group Head of Claims
Steve has overall responsibility for
all group claims activity. Focused on
the strategic development of the
group claims function, Steve believes
in partnering cutting edge claims
solutions and technology with skilled
personnel, to deliver market-leading
results. With extensive experience
in the claims field, Steve has
previously held senior positions
within MT Motor Policies, Holdsure,
Link Insurance and GHL Insurance
Services.
Wendy
Hilder FCII
Group Underwriting
and Capacity Manager
Wendy has been with Makerstudy
since 2006, bringing with her
over 20 years’ experience in
the insurance market.
As Group Underwriting and Capacity
Manager, her role includes
responsibility for Insurer Capacity
Arrangements, Underwriting
Operations, Policy Application Fraud
Team, Operational Standards, and
Business Change teams.
0844 324 6912
Steve
Stone
Head of Product
Steve joined Markerstudy Group in
2010, after nearly 29 years with
Ensign/QBE. Steve spent 15 years
underwriting motor business
around the globe and was part of the
Ensign Management team involved
in the purchase of the Torch motor
syndicate in 1999; the same team
then carried out a management
buyout of Ensign from Limit in 2001,
subsequently selling the business to
QBE in 2004. Following three
successful years with Markerstudy,
Steve was promoted to Head of
Product in February 2013, managing
all of the Markerstudy and Zenith
product heads and sitting on the
Insurance Executive Board.
0844 871 0451
Chris
Staples
Group Product Manager
Chris has over 30 years’
experience in insurance.
Starting out as a trainee insurance
technician and progressing
into management roles,
Chris discovered an aptitude
for innovative IT solutions.
He has subsequently worked
on a number of system redesign
projects. Chris joined Markerstudy
in 2007 as Product Manager.
His team is responsible for the
development of products,
maintenance and accuracy at
point of sale and delivery of EDI
to the business.
01892 744 785
Meet the people...
Markerstudy
and Zenith Team Peter
Smith
Technical Underwriting
Director
Peter has enjoyed more than 30 years
in insurance. His experience includes
private car and commercial vehicle,
from agency set up to building
products and policy wordings with a
particular interest in niche business.
Peter is now based in Gibraltar and is
working in the telematics arena.
He also looks after much of the
private car and commercial vehicle
business from the smaller brokers
who add value by using their
knowledge of the customer to make
an underwriting difference.
00350 200 48488
Paul
Smith
Group Claims Director
As Group Claims Director, Paul is
tasked with the handling and control
of higher value claims. With over 30
years' experience in the UK motor
insurance market, Paul is recognised
for his considerable experience in the
management of catastrophic injury
claims, particularly those involving
spinal cord or brain injury. To this end,
he is involved in market initiatives
both in the UK and Gibraltar and is a
member of several industry groups.
00350 200 48488
Clive
Fulcher
Head of Development
With a career in insurance spanning
more than 23 years, Clive joined
Markerstudy in 2011 from BGL Group,
where he worked for 11 years.
In his current role as
Head of Development, Clive
concentrates predominantly on
telematics and MGAs.
07949 028 182
Mark
Pratt
Group Head of Insurance
Claims Service and Supply
Mark joined Markerstudy in 2011
being promoted to Managing Director
of the TCW brand shortly afterwards.
Having worked in the motor industry
for over 30 years, Mark’s extensive
knowledge of the customer journey
lead him, in 2014, to accept the
position of Group Head of Insurance
Claims Service and Supply.
With responsibility for the supply
chain, specifically motor claims,
Mark now oversees the Synchronicity
brand and associated companies
within Group Services.
07725 263 471