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En route to a driverless future?

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The Government recently announced driverless cars will be allowed to be tested on our roads from as early as this coming January. It’s a move which has prompted lots of speculation and has posed some important questions, many for the insurance industry.
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Matt Tozer rejoins Markerstudy team

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Matt Tozer, a popular former member of Markerstudy’s Business Development team, rejoined the business on 26th August following roles at the A&A Group and iGO4.
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Getting to know you – Claims SMT

Claims Team Group Shot

Some you may know, some you may not...we’d like to introduce you to our Claims Senior Management Team, and in particular to our two newest recruits – Nick Hilton and Kelly Atfield.

Nick heads up our Third Party Claims unit, while Kelly is our Specialist First Party Manager. Both bring with them a wealth of experience and fresh ideas from their previous roles. Find out more about them and some more familiar faces:

Steve Cross Choice

Name:
Steve Cross
Job Title:
Group Head of Claims
Background / Experience:
I have more than 22 years’ industry experience and joined Markerstudy Group nearly seven years ago.
What has surprised you most about working at Markerstudy?
What surprised me (pleasantly, may I add!) was the freedom and empowerment given to people to make things happen. This has been and remains a key asset which has enabled Markerstudy to remain nimble and stay ahead of the competition! This is particularly relevant in claims function, where we continually strive to improve all aspects of our performance, focusing on what’s important to the Markerstudy Group. Phrases like ‘resting on our laurels’ and ‘just follow the rest of the market’ just do not appear in our claims manual!

 Steve Barrigan Choice

Name:

Steve Barrigan
Job Title:
Group Claims Operations Manager
Background / Experience:
I have 30 years’ motor claims experience, encompassing both technical and operational roles.
What has surprised you most about working at Markerstudy?
The speed of growth, which is due to a variety of factors, not least that Markerstudy is a very agile business with positive, energetic staff who are encouraged to challenge the status quo and find innovative solutions to modern day insurance problems.

 Nick Hilton Choice

Name:
Nick Hilton
Job Title:
Third Party Claims Manager
Background / Experience:
I have been working in insurance claims since 1993 for a number of general insurers.
What has surprised you most about working at Markerstudy?
I probably shouldn’t have been surprised, seeing as we were named 11th in The Sunday Times 100 Best Companies to Work For list 2014, but the level of commitment, passion and enthusiasm staff have for the for the company is amazing. It really is a great place to work.

Kelly Attfield Choice

Name:
Kelly Attfield
Job Title:
Specialist First Party Manager
Background / Experience:
For the last 15 years I worked at Direct Line Group and more recently as a Relationship Manager for Claims.
What has surprised you most about working at Markerstudy?
I like the way everyone works together. There is also a clear focus on wanting to do the best for staff, whilst focusing on delivering an excellent service to customers.

Amie Berman Choice1

Name:
Amie Berman
Job Title:
Customer Service Manager
Background / Experience:
I have worked in insurance since I was 21 and joined Markerstudy in 2008, where I’ve worked in a number of roles.
What has surprised you most about working at Markerstudy?
Looking back and remembering only a handful of people in a small office in 2008 and seeing what Markerstudy has achieved since then is amazing.

Kevin Haywood Choice

Name:

Kevin Haywood
Job Title:
Claims Manager – Standard Risks
Background / Experience:
I have been with Markerstudy for four years and previously spent more than 20 years with Aviva.
What has surprised you most about working at Markerstudy?
I’ve been surprised about the speed in which change happens at Markerstudy and also how interested the company are in new ideas from all members of staff.

Danny Taylor Choice

Name:
Danny Taylor
Job Title:
Intervention and Credit Hire Manager
Background / Experience:
I joined Zenith in 1998, and moved to 1st Central in 2010, before re-joining Markerstudy in 2010.
What has surprised you most about working at Markerstudy?
I’ve been surprised at the speed of change and our desire to ensure we are market leaders and not followers!

Allan Peak Choice

Name:
Allan Peak
Job Title:
Counter Fraud Manager
Background / Experience:
I have 24 years’ third party claims experience, the last 16 of which have been in specialist counter fraud roles.
What has surprised you most about working at Markerstudy?
I’ve been surprised by the speed at which the company moves and make decisions. Its courage to buck the trend by not following the market if it isn’t in the group’s best interest is impressive.

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Lucky David from Lionheart wins our BIBA selfie competition!

Lionheart Insurance Selfie

It’s no surprise that visitors to the Markerstudy stand were inspired to take to Twitter, but one man in particular caught our beady social media eye. David Wilkes from Lionheart Insurance Services tweeted us throughout the day on May 14, taking a great selfie with ‘Gladiator’ and Business Development Manager, Shaun Beeston and posting photos of himself with his sword and helmet, which also made it to his office. David is being rewarded for his efforts with a £300 Red Letter Days voucher to spend on an experience of his choice. Congratulations, David!

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Synchronicity update

SynchronicityTony Copeland, Head of Synchronicity, tells us more about its progress since Synchronicity’s launch at BIBA last year (insert link to film). We’re also pleased to announce the winner of last month’s Loop-e Synchronicity competition...Dawn Gregory from Brents of Brentwood Ltd scooped the prize - £300 worth of John Lewis vouchers – happy spending, Dawn! 

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Introducing ‘fred’ and private car with ‘enrichment’

Gary Humphreys - Fred

A new range of policies featuring ‘fred’, an innovative, technology-based claims and breakdown solution, was launched at BIBA. Markerstudy also introduced its private car product with ‘enrichment’, featuring counter-fraud validation, policyholder identity verification and credit score checks. Hear more about fred and the enriched product from Gary Humphreys, Group Underwriting Director: (insert link to film).
 

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Markerstudy conquers BIBA!

Best Large Stand BIBA 2014We came...we saw...we conquered at BIBA 2014! Our 20ft high ‘Rise of the Empire’ creation amazed the crowds and wowed judges, meaning our gladiators and emperor marched off with the coveted 2014 ‘Best Large Stand’ trophy! View our BIBA film below to see all the fun!

Our ‘temple’ featured columns embellished with gold and topped with prancing white horses, authentic 'friezes' depicting Markerstudy directors, and a ‘selfie column’ encouraging visitors to upload their photos to Twitter. The stand brought a bygone era and technology together, as business development managers dressed as Romans ‘held forum’ with guests, guiding them through the company’s new website on touchscreens, while gifts of branded toy shields, helmets and swords were given out.

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We’re seeking the best Selfie!

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To help us find the best BIBA selfie, we’ll be asking you to take a photo of yourself next to the ‘#MSGSelfie’ column on our stand.
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Guess our BIBA theme!

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We’ve had a galleon, a castle and a gingerbread cottage – so, what will it be for 2014?! Email us and tell us what you think.
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Our Shout, your shout...

Our Group Underwriting Director, Gary Humphreys, recently commented on the hot topic of vehicle technology in the 6th February issue of Post magazine. Here’s what he thinks – do you agree?
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