•
Dedicated broker phone lines, capturing all referrals
•
A broker portal providing real-time recording of each
stage of the customer journey
•
Dedicated account managers, ensuring genuine ownership
of any issue that may arise, with regular reviewmeetings
and named contact listings for all operational enquiries
•
Monthly management information reporting, providing
detailed performance reviews
•
24-hour call out
•
Competitive prices
•
Exceptional customer service
•
Customised webpage for bookings
•
Co-branded label for policy booklets
Clearly
Going
Places
•
Total satisfied customers in 2014 – 96%
•
86% of calls answered within 20 seconds
at our dedicated contact centre
We believe in
total customer
satisfaction:
•
Clear communication at all times
•
Work completed to the highest standards using
quality parts and equipment
•
The opportunity for all customers to complete a
customer satisfaction survey via a hand-held PDA
•
Guaranteed satisfaction
For your
customers
we provide:
2014 was a great year for AutoWindscreens, winning awards for Customer Care and
Business Provider of the Year at the British Insurance Awards, and Team of the Year and
Employer of the Year at the Derbyshire Times Business Awards. Our exceptional level of
service and standard of customer care continues to be recognised by the industry in 2015.
In January, the company was voted ‘Best windscreen repair and replacement provider’
by the readers of BusinessCar Magazine.
For brokers
we provide:
One of the UK’s best known automotive
glass repair and replacement companies,
AutoWindscreens was acquired in March 2011.
As an insurance partner, you can be
confident that AutoWindscreens will deliver.
We undertake to provide you and your customers
with a smooth, seamless end-to-end service.
We are proud to have received
national recognition for our
excellent customer service and
are number 1 on Review Centre
for ‘Car Service and Repairs’.
The results
speak for themselves...
•
Our HPI Screen Check delivers 97% stock accuracy when
ordering replacement glass, removing the need for complex
questioning of customers
•
We position ourselves as an extension to our many insurer
partners – as all good service providers should
•
We respond innovatively and swiftly to the demands of the market
•
We place the provision of customer care at the forefront of our
procedures and processes
