AISL Complaints data 01 Jan - 30 Jun 2024
AFFINITY INSURANCE SERVICES LIMITED’S CUSTOMER COMPLAINTS INFORMATION
COMPLAINTS DATA FOR THE PERIOD 1 Jan 2024 - 30 Jun 2024
The Affinity Insurance Services Limited complaint numbers represent Co-op Motor (including Young Driver telematics) and Home insurance which are arranged and administered by Affinity Insurance Services Limited.
We are required by the FCA to provide details of the number of complaints opened and closed during the period, as below:
| Number of complaints opened by volume of business | |||||||
|
Product/Service grouping |
Intermediation (within the reporting period) |
Number of complaints opened |
Number of complaints closed | Percentage closed Within 3 days | Percentage closed After 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 3.14 per 1000 policies in force | 1,121 | 1,157 | 76.7% | 23.2% | 22.9% |
Disputes over sums/charges |
| Credit Related | 0.00 per 1000 accounts | 0 | 0 | 0% | 0% | 0% | N/A |
