What to do if you suspect fraud

Unfortunately fraud is a frequent problem in the insurance sector and a catalyst for growing costs in premiums.

The ‘Crash for cash’ scam is usually led by sophisticated criminals and costs the industry around £392 million every year.

A dedicated police unit – the Insurance Fraud Enforcement Department (IFED) – exists to protect UK drivers from fraud and identify those illegally profiting from others losses.

Each day insurers uncover 381 fraudulent insurance claims worth more than £2.7 million. That’s 2,670 fraudulent claims a week costing honest customers £1 billion a year.  A further £2 billion is estimated to go undetected.

Full details on ‘Crash for cash’ can be viewed via the Insurance Fraud Bureau here -www.insurancefraudbureau.org/files/misc_pdfs/ifb_crash_for_cash_report_online.pdf.

Fraud is costing motorists extra to be on the road – you have a responsibility to report fraud if you suspect criminal activity.

Your submission can remain anonymous, but revealing your identity will help us clarify further details, should we require them.

If you suspect fraud, please report it to us immediately via our confidential fraud reporting form, or call the free and confidential Cheatline, powered by Crimestoppers, on 0800 422 0421.

Guidance

Guidance

Our Guidance section helps you find policy documents, learn how to make a claim and how to find a suitable broker, as well as a range of other useful information guides.

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Resources

Resources

We’ve created a number of resources for you to use as guidance. You should always take care while driving to ensure you remain safe on the roads.

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