Our vision and values
At Markerstudy Insurance, we have a unique approach to business, and as part of Markerstudy Group of Companies, put ‘fun into insurance’ whenever we can. We also understand the importance of treating our customers fairly and providing the best service possible.
We have introduced a Customer Charter to help ensure our customers are always well looked after. Our six promises are: Consider the customer's needs; Provide an efficient and accessible service; Be fair, honest and transparent; Be realistic; Strive to protect our customers and our business from fraudulent activity; Innovate and improve.
Our overall goal is to measure and continually improve our service, as well as meet required FCA guidelines. And because the quality of the service we deliver ultimately depends on our people, we are committed to extensively training staff through our own dedicated Talent Development team, and recruiting those with the right skills and attitude from the outset.