How to make a claim

Unfortunately accidents can happen, but we are here to help!

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Regardless of blame it is important that you contact us within 24 hours of the incident occurring.

This can be done in two ways; via our online customer self-service portal.

Self-service Portal

Or alternatively please call our 24 hour Claims Helpline on 0344 873 8183* and choose the appropriate option.

*Calls from landlines can cost up to 9p per minute and calls from mobile can cost 3p to 55p per minute the information provided below are approximate charges as indicated by the Government web site in Jan 2019. You should check with your service provider to find out the actual cost. Charges for calls from outside the UK may vary.

Our experienced and highly trained staff at Markerstudy will administer your claim and provide the help and support you need.  To ensure that your claim is settled quickly and efficiently, please follow our simple instructions below.

Should your claim result in a total loss or write-off, our vehicle replacement solution is here to support you.  Our aim is to take away the anxiety and make the process of replacing your vehicle as easy and straight forward as possible. Read more about our Vehicle Replacement Solutions here > Vehicles Replacement Solutions

For advice on what other steps to take in the event of an accident please click here for our ‘Accident Checklist’. We recommend that you print this document and keep it safe in your car in just case.

Guidance

Guidance

Our Guidance section helps you find policy documents, learn how to make a claim and how to find a suitable broker, as well as a range of other useful information guides.

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Resources

Resources

We’ve created a number of resources for you to use as guidance. You should always take care while driving to ensure you remain safe on the roads.

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