How to make a claim
Unfortunately accidents can happen, but we are here to help!
Regardless of blame it is important that you telephone our 24 hour Claims Helpline as soon as possible (this must be within 24 hours of the incident occurring).
Our experienced and highly trained staff at Markerstudy Limited will administer your claim and provide the help and support you need. To ensure that your claim is settled quickly and efficiently, please follow our simple instructions below.
Should your claim result in a total loss or write-off, our vehicle replacement solution is here to support you. Our aim is to take away the anxiety and make the process of replacing your vehicle as easy and straight forward as possible. Read more about our Vehicle Replacement Solutions here > Vehicles Replacement Solutions
Call our Claims Helpline on 0344 705 8183, we’re open 24 hours a day, 365 days a year.
Select option 1 to report a new glass claim.
Select option 2 to report a new incident.
Select option 3 to discuss a claim already reported to us.
Please note the existing claims line is open Monday to Friday, 9am to 5pm.
Please make sure that you have the following to hand before calling:
Your policy number or registration number
Full details of any other parties involved in the accident
If you need to send anything to our Claims team, please write to:
Markerstudy Claims Department
PO Box 726
For advice on what other steps to take in the event of an accident please click here for our ‘Accident Checklist’. We recommend that you print this document and keep it safe in your car in just case.