How to make a claim

Unfortunately accidents can happen, but we are here to help!

Regardless of blame it is important that you contact us within 24 hours of the incident occurring.  This can be done in two ways; either via our online customer self-service portal, https://selfservice.markerstudy.com or our 24 hour Claims Helpline on 0344 873 8183 and choose the appropriate option.

Our experienced and highly trained staff at Markerstudy will administer your claim and provide the help and support you need.  To ensure that your claim is settled quickly and efficiently, please follow our simple instructions below.

Should your claim result in a total loss or write-off, our vehicle replacement solution is here to support you.  Our aim is to take away the anxiety and make the process of replacing your vehicle as easy and straight forward as possible. Read more about our Vehicle Replacement Solutions here > Vehicles Replacement Solutions

For advice on what other steps to take in the event of an accident please click here for our ‘Accident Checklist’. We recommend that you print this document and keep it safe in your car in just case.

 

Your questions answered

Always report any accident or incident to your insurance company immediately, whether you were at fault or not. You must do this even if there was no loss or damage to your own vehicle, as failure to do so may affect our ability to deal with any claim made against you or another party.
We use a nationwide network of approved garages who have been selected for their excellent customer service and quality repairs.
Our network of approved garages will arrange for your damaged vehicle to be collected, provide a courtesy car for your use whilst yours is being repaired, repair your vehicle, deliver it to you and guarantee all repair work for five years.
If one of our approved garages is chosen to repair the vehicle, a courtesy car will be provided (subject to availability). The courtesy car (a small family saloon or similar) will be provided free of charge for the duration of the repairs.
Please note, a courtesy car is NOT available if your vehicle has been stolen and has not been recovered, if your vehicle has been damaged beyond economical repair, if your vehicle was damaged whilst your policy was extended for use abroad, if your vehicle has been imported or if your vehicle is a motorcycle used for commercial travelling, driving instruction or public or private hire.
Policy excess is the amount you are required to pay if you make a claim. Your excess may vary depending on the type of claim or who was driving your car when an accident occurred (please check your policy schedule for the amount applicable)
If the cost of the repairs to your car exceeds the market value of your car, then it may be classed as being damaged beyond economical repair (or a total loss).
The market value is the cost of replacing your car with one of a similar specification, age, condition and mileage.

Guidance

Guidance

Our Guidance section helps you find policy documents, learn how to make a claim and how to find a suitable broker, as well as a range of other useful information guides.

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Resources

Resources

We’ve created a number of resources for you to use as guidance. You should always take care while driving to ensure you remain safe on the roads.

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