Friday May 31, 2019
Join Ruth Robinson, Broker Manager, and Adam Miller, Group Head of IT at Markerstudy, to learn how we are engaging with customers using AI, and to discuss your thoughts on the Roundtable synopsis:
‘In 2025, insurance customers and workforce will predominantly be millennial. They will require an instant, personalised and paperless service. Chatbots appear to be appealing, delivering these requirements as they offer both speed and personalisation. Furthermore, chatbots can enable insurers to cut customer service costs and optimise processes. But when will the industry fully explore their capabilities and integrate them into process?