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Markerstudy colleague sets off on fifth charitable mission to Ukraine

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John Green, Legacy Portfolio Claims Manager at Clegg Gifford, part of Markerstudy Group, will be setting off on his fifth charitable expedition to Ukraine in early November to deliver food and clothing supplies to refugees affected by the ongoing conflict.

MGAA bolsters board with senior Markerstudy appointment

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The Director of Group Marketing, Communications and Sustainability for the Markerstudy Group, Lizzie Smith-Foreman, has been elected to join the board of the Managing General Agents’ Association (MGAA).

Base Camp From Amanda Fox

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What a first half of the year 2023 has been! The highlight for me was attending BIBA. Being able to meet up in person with the great and the good of the insurance market is always a pleasure.

Birds Eye View From Gary Humphreys

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The date of 31st July has been haunting the industry for the past 12 months and as of seven days ago, Consumer Duty is now live. I’m immensely proud of the teams involved in meeting this deadline, but it has been no mean feat, absorbing thousands of hours of resource from across our group.

Markerstudy announce Amanda Fox as new Chief Customer Officer

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Markerstudy is pleased to announce the appointment of Amanda Fox as Chief Customer Officer. Reporting to Gary Humphreys, Group Chief Underwriting Officer, the newly created position reinforces Markerstudy’s commitment to the customer and ensuring good customer outcomes are at the heart of all business decisions.

Gary Humphrey's Bird’s Eye View

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Some of you may recall the launch of Markerstudy’s Coat of Arms, way back in 2016. You’ll see it features three dynamic creatures that characterise Markerstudy’s zest for life; an eagle, a fox and a shark.

Base camp with Amanda Fox

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It’s been a busy start to the year for us at Markerstudy but one element that drives us all is ensuring we continue to provide the best possible service for our partners and customers. As many of you know, we’ve recently undertaken a thorough review of our product strategy and this year, we will be focusing on profitable accounts that deliver good customer outcomes.

Ghost Broking webinar

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On Wednesday 25th January, we hosted a Ghost Broking webinar with Clare Lunn, Head of Fraud and Amanda Fox, Head of Broker Management & Product Governance - thank you to everyone who attended.

Join our Ghost Broking lunchtime webinar

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The Markerstudy Broker Management team are delighted to invite you to attend our upcoming webinar on Wednesday 25th January at 12:30pm.

Markerstudy, talks all things Fraud webinar

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On Thursday 22nd September, we hosted a ‘Markerstudy, talks all things Fraud’ webinar and were thrilled with the number of attendees – thank you to everyone who attended.


The key topics covered in the webinar included:

  • Current and emerging fraud threats
  • Fraud innovation 
  • What are we doing to help fraud prevention and detection?


Please CLICK HERE to view the video.


Congratulations to Graeme Mulvoy, from HF, the lucky winner of the £250 Virgin Experience voucher.


We’d like to hear from you…

Please CLICK HERE to let us know what topics you would like our future webinars to be on.


Claims Apprentice 2022

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We are so pleased to announce that Jordan Lewis is representing Markerstudy in the Claims Apprentice 2022 competition run by Insurance Post. Jordan, a Claims Handler, is one of six finalists taking on a variety of team-based and individual tasks in London, judged by head sponsor KennedysChristopher Dunn where only one Apprentice will be declared the winner! Jordon has already completed three days of challenges and commented:

“Firstly, I could not turn down the opportunity to expand my own knowledge and to get my name out into the insurance world. I mean, it’s not every day you get accepted onto something as fun and exciting as this. I love the experience so far, and would highly recommend the Claims Apprentice to anyone wanting to do something life-changing. It will really open your eyes to the adventure that the insurance industry can take you on. Finally, all I know is that I will represent my team leader Kelly Sandiford, my team and Markerstudy to the best of my ability.” We wish Jordon the best of luck in the final!


Watch Episode 4

The final six claims apprentices are set for their biggest challenge yet for their third task. The two teams must devise a ‘sustainable claims’ solution which relates to an insurance company’s wider environmental, social and governance agenda. They will then film a short video to promote their solution but which team will pass the screen test with flying colours

Watch Episode 3

Episode 3 of The Claims Apprentice - the shopping task!

Can Markerstudy Insurance's Jordan Lewis and team make it back with all of the items without going over time?

Watch episode three to find out. 



Watch Episode 2

Now that the final six contestants in the Claims Apprentice 2022 have been put into teams and decided on names, it's time for the apprentices to tackle their first task!

'Devise a technical or procedural solution to enhance and/or improve the claimant’s customer journey - then pitch it!'

Watch episode two now to discover how Markerstudy Insurance's very own Jordan Lewis got on with Team Unite.



Watch Episode 1

Jordan Lewis from the claims team at Markerstudy is through to the finals of the Claims Apprentice competition run by Insurance Post. Jordon is one of six finalists all vying for the prize of becoming the 2022 champion.

The candidates will need to impress Christopher Dunn of sponsor Kennedys’ who will declare only one candidate as the winner.

Watch episode one to meet Jordan and the five other candidates and discover why he decided to take part in the Claims Apprentice 2022. 


Written by Charlie North



Markerstudy bolsters fraud credentials with key new hire

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Markerstudy is delighted to have welcomed Clare Lunn to the group, cementing its commitment to helping stamp out fraud within the industry.  

Held in high regard amongst peers, Clare will be responsible for leading and developing Markerstudy’s fraud prevention strategy in her role as ‘Head of Fraud’. Reporting into Gary Hueting, Markerstudy Insurance Services Limited COO, Clare has already established a new Fraud Webinar series aimed at giving broker partners insights into what the industry and Markerstudy is focusing on. The first one is due to be held on 22nd September 2022 and more info can be found here.

Gary Hueting comments: “Having recently chaired the General Insurance Fraud Committee for over three years and with over 20 years’ experience in the industry, Clare is a true fraud prevention advocate. She has already been pivotal in making important changes as we continue to tackle new and emerging risks and we’re thrilled she is part of our future as we continue to fight fraud.”

Clare adds: “I’m excited to have joined Markerstudy and be championing our fraud agenda. Threats are continuing to evolve, especially in the current economic climate, so it’s important we stay agile and ahead of the curve, to safeguard our business, industry and ultimately our customers.”


Markerstudy Insurance Services Limited chooses SAS to help drive analytics modernisation

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Markerstudy Insurance Services Limited has invested in technology from analytics leader SAS to support its strategy of profitable and sustainable growth. The SAS® Viya® platform on Azure, which runs on a modern, scalable architecture and is fully cloud native, will help support Markerstudy Insurance’s risk, underwriting, claims and complaints, as well as advance its data science capability.

Markerstudy Insurance supports more than 1,000 broker partners and in excess of six million policyholders with a wide variety of insurance products. Migrating to the new platform will enable the company to harness the most advanced data science capabilities to help improve underwriting profitability, gross written premium and claims management. In the future the platform can provide opportunities to offer customer insight, optimised pricing, claims automation, fraud detection and investigation and risk management with real-time decisioning available for every business area, as well as enabling scaling on demand with each new acquisition, or organic growth, at short notice.

“This solution enables us to ensure our systems use the latest technology and retain the flexibility to significantly support our workloads, while being confident this will also enhance our day-to-day operations and ensure compliance with industry regulations,” said Simon Hughes, Group Head of Data & Analytics at Markerstudy Group.

“We can now achieve these aims via advanced analytics on a single cloud-native platform, which also gives us the future opportunity to quickly develop new initiatives in areas such as fraud and customer intelligence.”

Roderick Crawford, VP & Country Manager, SAS UK & Ireland, said: “We’re delighted to be helping Markerstudy Insurance Services through the capability and scalability offered by SAS Cloud. Using advanced analytics and AI, our products lead to faster, better decision-making, and ensure models remain fair, accountable, transparent and explainable, so they can be continually optimised and remain compliant with regulations.”


Mike Wall Q&A

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Number of years in the insurance industry?

I have worked in the industry for over four decades, beginning my career at George W Yates, a traditional insurance brokerage,where I progressed to management and responsibility for insurer relations. In the mid-Nineties I joined Secure Trust Group PLC as Sales Manager and Insurer Relations before joining Fresh in 2002 as MD.


What attracted you to join Markerstudy at this point in your career?

I’ve worked closely with Markerstudy for twenty years, and I know they have great people in the group and I understand the vibrancy, culture, ambitions and forward thinking nature of the business.

Some people might wonder why I took this on at the age of 60, but having had some time out I know I’m not ready to stop, I’ve got more to do, and this was just too good an opportunity to miss.


What key experience are you bringing to Markerstudy Group?

I think the key experience is growing businesses whilst supporting staff and managing external relationships.


What are your future plans or most important objective(s) for your new division?

It’s been exciting to be able to build a new team and I think that’s vital for me, to deliver on our plan to create a niche department and also produce a profitable business in line with regulatory compliance.


What makes you tick at work?

I’m a people person and really enjoy working as part of a team with a common goal.


What words of advice given to you most resonate – and do you share this with your team members?

‘If you don’t know, don’t be afraid to ask, no one knows everything.’


What do you enjoy most in your free time?

I have a busy family life and love spending time with my wife, Sally, and my daughters, Carly and Isabelle, and not forgetting our working cocker spaniel, Charlie. I also enjoy watching sport and socialising.

Written by Charlie North