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Markerstudy, talks all things Fraud webinar

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On Thursday 22nd September, we hosted a ‘Markerstudy, talks all things Fraud’ webinar and were thrilled with the number of attendees – thank you to everyone who attended.

 

The key topics covered in the webinar included:

  • Current and emerging fraud threats
  • Fraud innovation 
  • What are we doing to help fraud prevention and detection?

 

Please CLICK HERE to view the video.

 

Congratulations to Graeme Mulvoy, from HF, the lucky winner of the £250 Virgin Experience voucher.

 

We’d like to hear from you…

Please CLICK HERE to let us know what topics you would like our future webinars to be on.

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Claims Apprentice 2022

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We are so pleased to announce that Jordan Lewis is representing Markerstudy in the Claims Apprentice 2022 competition run by Insurance Post. Jordan, a Claims Handler, is one of six finalists taking on a variety of team-based and individual tasks in London, judged by head sponsor KennedysChristopher Dunn where only one Apprentice will be declared the winner! Jordon has already completed three days of challenges and commented:

“Firstly, I could not turn down the opportunity to expand my own knowledge and to get my name out into the insurance world. I mean, it’s not every day you get accepted onto something as fun and exciting as this. I love the experience so far, and would highly recommend the Claims Apprentice to anyone wanting to do something life-changing. It will really open your eyes to the adventure that the insurance industry can take you on. Finally, all I know is that I will represent my team leader Kelly Sandiford, my team and Markerstudy to the best of my ability.” We wish Jordon the best of luck in the final!

 

Watch Episode 4

The final six claims apprentices are set for their biggest challenge yet for their third task. The two teams must devise a ‘sustainable claims’ solution which relates to an insurance company’s wider environmental, social and governance agenda. They will then film a short video to promote their solution but which team will pass the screen test with flying colours

Watch Episode 3

Episode 3 of The Claims Apprentice - the shopping task!

Can Markerstudy Insurance's Jordan Lewis and team make it back with all of the items without going over time?

Watch episode three to find out. 

 

 

Watch Episode 2

Now that the final six contestants in the Claims Apprentice 2022 have been put into teams and decided on names, it's time for the apprentices to tackle their first task!

'Devise a technical or procedural solution to enhance and/or improve the claimant’s customer journey - then pitch it!'

Watch episode two now to discover how Markerstudy Insurance's very own Jordan Lewis got on with Team Unite.

 

 

Watch Episode 1

Jordan Lewis from the claims team at Markerstudy is through to the finals of the Claims Apprentice competition run by Insurance Post. Jordon is one of six finalists all vying for the prize of becoming the 2022 champion.

The candidates will need to impress Christopher Dunn of sponsor Kennedys’ who will declare only one candidate as the winner.

Watch episode one to meet Jordan and the five other candidates and discover why he decided to take part in the Claims Apprentice 2022. 

 

Written by Charlie North

 

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Markerstudy bolsters fraud credentials with key new hire

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Markerstudy is delighted to have welcomed Clare Lunn to the group, cementing its commitment to helping stamp out fraud within the industry.  

Held in high regard amongst peers, Clare will be responsible for leading and developing Markerstudy’s fraud prevention strategy in her role as ‘Head of Fraud’. Reporting into Gary Hueting, Markerstudy Insurance Services Limited COO, Clare has already established a new Fraud Webinar series aimed at giving broker partners insights into what the industry and Markerstudy is focusing on. The first one is due to be held on 22nd September 2022 and more info can be found here.

Gary Hueting comments: “Having recently chaired the General Insurance Fraud Committee for over three years and with over 20 years’ experience in the industry, Clare is a true fraud prevention advocate. She has already been pivotal in making important changes as we continue to tackle new and emerging risks and we’re thrilled she is part of our future as we continue to fight fraud.”

Clare adds: “I’m excited to have joined Markerstudy and be championing our fraud agenda. Threats are continuing to evolve, especially in the current economic climate, so it’s important we stay agile and ahead of the curve, to safeguard our business, industry and ultimately our customers.”

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Markerstudy Insurance Services Limited chooses SAS to help drive analytics modernisation

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Markerstudy Insurance Services Limited has invested in technology from analytics leader SAS to support its strategy of profitable and sustainable growth. The SAS® Viya® platform on Azure, which runs on a modern, scalable architecture and is fully cloud native, will help support Markerstudy Insurance’s risk, underwriting, claims and complaints, as well as advance its data science capability.

Markerstudy Insurance supports more than 1,000 broker partners and in excess of six million policyholders with a wide variety of insurance products. Migrating to the new platform will enable the company to harness the most advanced data science capabilities to help improve underwriting profitability, gross written premium and claims management. In the future the platform can provide opportunities to offer customer insight, optimised pricing, claims automation, fraud detection and investigation and risk management with real-time decisioning available for every business area, as well as enabling scaling on demand with each new acquisition, or organic growth, at short notice.

“This solution enables us to ensure our systems use the latest technology and retain the flexibility to significantly support our workloads, while being confident this will also enhance our day-to-day operations and ensure compliance with industry regulations,” said Simon Hughes, Group Head of Data & Analytics at Markerstudy Group.

“We can now achieve these aims via advanced analytics on a single cloud-native platform, which also gives us the future opportunity to quickly develop new initiatives in areas such as fraud and customer intelligence.”

Roderick Crawford, VP & Country Manager, SAS UK & Ireland, said: “We’re delighted to be helping Markerstudy Insurance Services through the capability and scalability offered by SAS Cloud. Using advanced analytics and AI, our products lead to faster, better decision-making, and ensure models remain fair, accountable, transparent and explainable, so they can be continually optimised and remain compliant with regulations.”

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Mike Wall Q&A

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Number of years in the insurance industry?

I have worked in the industry for over four decades, beginning my career at George W Yates, a traditional insurance brokerage,where I progressed to management and responsibility for insurer relations. In the mid-Nineties I joined Secure Trust Group PLC as Sales Manager and Insurer Relations before joining Fresh in 2002 as MD.

 

What attracted you to join Markerstudy at this point in your career?

I’ve worked closely with Markerstudy for twenty years, and I know they have great people in the group and I understand the vibrancy, culture, ambitions and forward thinking nature of the business.

Some people might wonder why I took this on at the age of 60, but having had some time out I know I’m not ready to stop, I’ve got more to do, and this was just too good an opportunity to miss.

 

What key experience are you bringing to Markerstudy Group?

I think the key experience is growing businesses whilst supporting staff and managing external relationships.

 

What are your future plans or most important objective(s) for your new division?

It’s been exciting to be able to build a new team and I think that’s vital for me, to deliver on our plan to create a niche department and also produce a profitable business in line with regulatory compliance.

 

What makes you tick at work?

I’m a people person and really enjoy working as part of a team with a common goal.

 

What words of advice given to you most resonate – and do you share this with your team members?

‘If you don’t know, don’t be afraid to ask, no one knows everything.’

 

What do you enjoy most in your free time?

I have a busy family life and love spending time with my wife, Sally, and my daughters, Carly and Isabelle, and not forgetting our working cocker spaniel, Charlie. I also enjoy watching sport and socialising.

Written by Charlie North

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Markerstudy Group partners with Future First to support young talent and boost insurance career opportunities

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 Markerstudy today announces a new partnership with education charity Future First, aimed at boosting career opportunities for young people within state education and giving them exclusive insight into the insurance industry.   

The partnership will enable Markerstudy to offer state school and college students the support, advice and encouragement they need to consider a career in insurance services, and allow the business to connect with up-and-coming talent.   

Using the Future First Hub, a social media-style platform which enables volunteers to safely communicate with students, and a range of face-to-face and virtual events, Markerstudy employees will use their skills, knowledge and experiences to guide young people from schools all over the country.  

Future First is the only UK charity helping young people in state schools and colleges broaden their horizons by connecting them with relatable role models.    

Tanya Gerrard-White, Chief People Officer at Markerstudy Group, said:

"This new partnership enables us to provide support, guidance and mentoring to the next generation of school leavers.

"Our industry needs to do all it can to support and attract new and diverse young talent, and Future First is uniquely positioned to help us do that.

“There are myriad opportunities within insurance services and our associated businesses, and our  colleagues and apprentices from our ALEX (Aspire Learning Experience) programme are uniquely qualified to give insight to students and share their own experiences.”  

Lorraine Langham, Future First CEO, added: “It’s so important that students from all backgrounds are supported and inspired to consider as many options as possible for the future.   

“Being connected to companies such as Markerstudy and their employees often opens up a whole new world of opportunity for them.  

“Many young people – particularly those from less privileged backgrounds – may never have considered a career in insurance services. The chance to meet and learn from someone who has gone on to succeed in the sector could inspire them to follow a similar path.”  

Written by Charlie North

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Meeting customer needs through innovation webinar

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On Thursday 16th June, we hosted a ‘Meeting customer needs through innovation’ webinar and were thrilled with the number of attendees – thank you to everyone who attended.
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Supply chain issues affecting the motor industry

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The automotive industry is currently facing the worst supply chain disruption in decades. The current issues affecting the market are having a knock-on effect on customers when it comes to making a claim. Read on to find out what we’re currently doing to help alleviate some of the pressure during the crisis.
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Join our Meeting Customer Needs Through Innovation webinar

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Amanda Fox, Head of Broker Management & Product Governance and Steve Beard, Divisional Head of Private Car are delighted to host our upcoming breakfast webinar on Thursday 16th June 2022 at 8:30am on ‘Meeting customer needs through innovation’.
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Markerstudy appoints Mike Wall to lead new drive on non-standard insurance

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Markerstudy has announced the appointment of Mike Wall as its new head of non-standard insurance. Mike, former CEO of Fresh Insurance, is now building a team to develop Markerstudy’s non-standard home and motor offerings, including telematics insurance under the existing Smart Driver Club brand.
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Markerstudy fight against fraud

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The industry detects over £1bn of fraudulent motor claims every year. In 2021 insurance services group, Markerstudy, defeated in the region of 2,500 fraudulent claims, saving over £25m.
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Markerstudy Group acquire BGL Insurance

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Markerstudy has announced the acquisition of BGL Insurance (BGLi) from BGL Group, a leading digital distributor of insurance and household financial services, subject to regulatory approval.
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Home Insurance Team update

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Syed joined Markerstudy from Ageas Insurance. At Ageas, Syed looked after the Risk Pricing for direct Motor and Household portfolios.
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Emerging Vehicle Technology Webinar

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Today, Wednesday 8th December, we hosted an Emerging Vehicle Technology webinar and were thrilled with the number of attendees – thank you to everyone who attended.
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Join our Emerging Vehicles Technology webinar

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Markerstudy Broker Management are thrilled to be hosting a series of webinars over the coming months. We’re delighted to invite you to attend our first webinar on Wednesday 8th December at 8:30am.
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Gary’s Preamble

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Welcome to our penultimate news round-up of the year. The nights are drawing in, and in a matter of days, we’ll be turning our clocks back by an hour. For those of us who can’t be bothered to alter the clocks in our cars, and have been an hour out for the last 6 months, this is a little win!
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