Update Your Policy

Update Your Policy

Read more >
Insurance Broker Benefits

Insurance Broker Benefits

Find out more >

Obtaining an Insurance Quote

Read more >
Had an Accident

Had an Accident

Find out more >
Insurance Broker Benefits

Insurance Broker Benefits

Find out more >
Keeping Costs Down

Keeping Costs Down

Find out more >

MISL Complaints data 1 January – 30 June 2019

MARKERSTUDY INSURANCE SERVICES LIMITED

COMPLAINTS DATA FOR THE PERIOD 1 JANUARY 2019 TO 30 JUNE 2019

We are required by the FCA to provide details of the number of complaints opened and closed during the period, as below.

  Number of complaints opened by volume of business  

Product/Service grouping

Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed Within 3 days Percentage closed After 3 days but within 8 weeks Percentage upheld Consumer Credit Related Complaints Main cause of complaints opened
Insurance and pure protection 1.79 per 1000 policies in force   3227 3070 17.62% 82.38% 51.60% 22 General admin/Customer service
Credit Related 0.01 per 1000 policies in force   22 22 - - 54.55% - -

 

We aim to deal with your complaints as swiftly as possible and will acknowledge all complaints within 5 working days and endeavour to deal with your complaint within 4 weeks.  We have a dedicated team of handlers who will review and investigate the circumstances of your complaint and unless in exceptional situations, will ensure you receive a final response with 8 weeks.  A copy of our full complaint procedure is available here.

We constantly review and analyse complaints made by our customers and strive to improve our customer service.  We are pleased with the positive feedback we receive from our customers and dedication of our customer service staff.

Guidance

Guidance

Our Guidance section helps you find policy documents, learn how to make a claim and how to find a suitable broker, as well as a range of other useful information guides.

Read More

Resources

Resources

We’ve created a number of resources for you to use as guidance. You should always take care while driving to ensure you remain safe on the roads.

Read More